Custom form integration not working

Hey James,

Thanks for reaching out to us.

Can you please confirm if you have enabled the “Custom” integration option from the “MC4WP > Integrations” page?

Hi Harish,

Yes, ‘Custom’ is enabled (status is active)

Hey @jimmy27,

Can you please share a link where I can test this form?

https://www.craftcartel.com.au/product/hawkers-right-on-schedule/

Thanks

Hey @jimmy27,

Our plugin can track any form code that uses “admin-ajax” for form submission. I assume this plugin is not doing that so I doubt the integration will work.

Hi Harish,

I have spoken with the plugin developer and they do use admin-ajax.php to send their subscribe form data. Any other reasons it might not be working?

I visited the link you shared above and didn’t see any form to submit / test.
I like to test the form to see if the mc4wp field is actually submitted with the form or if whatever is submitting the form is ignoring that checkbox.

Can you double check the link where I can test the form?

Thanks for letting me know.

Hi Lap,

Thanks for taking a look. Try this link: https://www.craftcartel.com.au/product/hope-brewhouse-xpa/

I’ve done a test submission of that form and inspected the XHR/Ajax call. The mc4wp-subscribe field is not submitted with the form and thus our plugin doesn’t trigger.

Please contact the creator of that form and ask them how to include a checkbox within their AJAX form submission.

Hope that helps. If you have any questions, please let me know!

Thanks Lap. I will let you know how I go