Custom Font Not Showing in Firefox

  • Resolved jillskaling

    (@jillchongva)


    4 years, 9 months ago

    I have a font called “The Secret” added via the plugin.

    But it’s not showing in Firefox.

    Chrome and Safari look fine!

    What am I missing?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @jillchongva

    As we took a look at your website, we noticed the Font-family: “The Secret” loading as expected.

    Here’s the screencast of the same.

    Looking forward to hearing from you!

    Regards,
    Suman

    Thread Starter jillskaling

    (@jillchongva)

    So what’s up with the problem in Firefox? Is there a fix?

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @jillchongva

    We can see the fonts loading as expected on Firefox, and the same could be seen in the above screencast too.

    Can you update us if we are missing something or please attach some screenshots with the issue on firefox and the same working on other browsers?

    Looking forward to hearing from you!

    Regards,
    Suman

    Thread Starter jillskaling

    (@jillchongva)

    Here’s what I’m seeing in Firefox. I’ve cleared the cache multiple times. I’ve purged the cache plugin from my site.

    The words Life. Home. Simple. should be in The Secret font and they are definitely not.

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @jillchongva

    We checked the same on our end, we could see the same reflecting perfectly on our end.

    Please check on another system as there could be some browser cache.

    Looking forward to hearing from you!

    Regards,
    Suman

    I also have this problem. You should have a solution for this.
    https://prodmodev.com/clients/stratford/

    • This reply was modified 4 years, 6 months ago by prodmo. Reason: https://prodmodev.com/clients/stratford/
    • This reply was modified 4 years, 6 months ago by prodmo.
    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @prodmo

    Can you help us with the font you are using?

    Also, we tried comparing and didn’t find any issues with the fonts on Firefox.

    Here’s the screencast of the same.

    Looking forward to hearing from you!

    Regards,
    Suman

    You cannot find it because I already changed the font using the theme’s built in font. I will replicate this instance in a separate site. Please don’t close this task yet. Thanks

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @prodmo

    Please open a ticket with us through our Support Portal for quicker help and resolution.

    Looking forward to hearing from you!

    Regards,
    Suman

Viewing 9 replies - 1 through 9 (of 9 total)
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