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Resolved sprekel
(@sprekel)

1 year, 2 months ago

I am building my website with elementor and the hello (child) theme. On my MacBook I used chrome to start building the site. I added two custom fonts via the custom font plugin (the brainstorm one). All works fine. Now I wanted to work on my large desktop computer and here the custom font is not showing. Neither in Chrome nor in Safari. Then I checked on the MacBook and safari and realized that here the custom font is not showing neither. So I can only see the custom font on the MacBook + chrome browser.

I tried emptying the cache, I deleted the font, deleted the custom font plugin. I also turned off all other plugins.

And just to check, I uploaded the same font to another site I have built in the past, also via the customs font plugin and here it is working on all browsers and on both computers.

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Herman Asrori (BSF)
(@bsfherman)

1 year, 2 months ago

Hi @sprekel,

There was an issue in v2.1.2 we already fixed in v2.1.3 that we released earlier today. Please update the plugin to the latest current version and confirm the fix.

I look forward to hearing from you.

Kind regards,
Herman ??

pedroibr
(@pedroibr)

1 year, 2 months ago

Hi,

my custom font stop loading in the front end in cartflows pages after updating to v2.1.3, in the website pages it works,

went back to v2.1.2 and it worked with cartflows,

anyone else is having this issue?

Cesar Pinto
(@empresa365)

1 year, 2 months ago

Not only Cartflows @pedroibr – we have a website based on ThriveThemes, and the latest update caused all the custom font customization to disappear. We rolled back to version 2.1.2, and now it’s working again.

@bsfherman, please check on this.

Cheers,
Cesar

Thread Starter sprekel
(@sprekel)

1 year, 2 months ago

@bsfherman thank you, I found exactly this yesterday. Updated the plugin and now all is working perfectly. Thanks for your help!!
Plugin Support Herman Asrori (BSF)
(@bsfherman)

1 year, 2 months ago
Thanks, @sprekel for confirming the fix!

@pedroibr & @empresa365, as per the forum guidelines, please start your own topic. You are welcome to cross-link it to this thread, so we are aware of both.

Kind regards,
Herman ??
- This reply was modified 1 year, 2 months ago by Herman Asrori (BSF).
- This reply was modified 1 year, 2 months ago by Herman Asrori (BSF).

Viewing 5 replies - 1 through 5 (of 5 total)

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