Custom Fields [Read Before Denying]

  • Resolved JakeyPrime

    (@jakeyprime)


    4 years, 10 months ago

    Before I start, I know custom fields are already a thing!

    However, users on lower Zendesk plans don’t have access to these custom fields, thus can’t have forms that we need.

    What I was thinking that would save my team a tonne of time (And a tonne of money) is that if the plugin allowed for adding fields in-plugin, and placing them into the ticket itself.

    Say it gathers the information from the user and places it in the actual message field of the request.

    So a “Username” field would just be placed into the ticket as
    Username: User Input
    inside the ticket itself.

    This would honestly make the plugin killer for us, and would save our team hundreds of ours a week with a half working solution we are using now.

    Anyways, thanks for the work on the plugin, it’s amazing, and one of the most powerful plugins out there, cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author pipdig

    (@pipdig)

    Hi @jakeyprime, glad you like the plugin!

    I haven’t tested this, however I’m pretty sure it is possible to add custom fields to the plugin which don’t technically exist in Zendesk. You would create the field in the plugin and assign any random number as the ID. After creating the field, you can enable the “Add data from this field to the ticket description (will be visible to user)” option, which puts the contents into the ticket itself – https://i.imgur.com/jrJZjXR.png

    Let me know if that works for you after some testing!

    Thread Starter JakeyPrime

    (@jakeyprime)

    Hey @pipdig ,

    Thank you! Thank you, thank you. This is incredible. I can’t believe I missed it, I think maybe the mandatory field for Zendesk field ID threw me for a loop, but the “inject into description” was EXACTLY what I was looking for. This plugin seems like the brainchild everything I was looking for. Amazing work, I just finished making way too many forms and you saved me like $200 a year from Zendesk’s greedy hands. I appreciate this a lot!

    Cheers, and stay safe,

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Custom Fields [Read Before Denying]’ is closed to new replies.