• Resolved PaulRye

    (@paulrye)


    Bought the WP All Import Pro

    We cannot get past some some of the error messages about “Custom Field Value template is invalid: Reached end of template but statement sequence expected”

    Issues such as in Custom fields the system offers to pull through data from existing records and is not consistently retaining fields we have mapped.

    Error message causes all mappings to be lost and for some reason the system then pulls back into the record the values used for previous properties.

    Saving template with a different name does not allow me to select a previous template so I can go back 15 minutes when there is a problem. Multiple emails have been submitted, replies received thus far have not been helpful as every person who has replied appears not to have read the previous emails and it’s about 20 hours between replies.

    Sorry to moan, really could do with some help and perhaps a short web-meeting would help here.

    Have been trying to get support for 4 days now.

    • This topic was modified 7 years, 11 months ago by PaulRye.
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  • Plugin Author WP All Import

    (@wpallimport)

    Hi @paulrye

    I see that we’re working with you in a support ticket on our site, so we’ll continue troubleshooting there.

    For anyone else that runs into the “Custom Field Value template is invalid: Reached end of template but statement sequence expected” error, this can be caused by different things but in this case it was happening because a Custom Field had no “Value” set in the import template.

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