Custom fields make the registration form not display

Hi Timmy,

Can you please provide links to what you see? Can you also provied step by step instructions on what you did so can see what you did during setup?

Thanks

When I click on the live preview I just get a blank modal, here’s a screen shot – https://shares.business-website.com/wp-content/themes/adforest-child/um-help.jpg

Your plugin was included in the theme I bought from theme forest, so I’m not completely sure what changes have been made.
Here’s a link to the theme – https://themeforest.net/item/adforest-classified-wordpress-theme/19481695
here’s a link to the website – https://shares.business-website.com

Hi @timmydodd

The screenshot wont open for me. Can you try upload to dropbox or another online service.

What happens when you view the profile on the front end?

Can you do the following:

1) Go to wp-admin > Ultimate Member > Forms and edit the profile form then add pre-defined fields to this form e.g country field. Then save form.

2) Go to user page on front-end of site

3) Enter edit mode of front-end profile.

If you do this do you not see the country field showing on the profile form?

Thanks

here’s the image again https://ibb.co/gdCtbQ

The theme doesn’t have a user page. The users can’t see each other’s profiles. but the error I’m getting is that the entire registration form is gone when I add certain custom fields into the registration form. So far the only custom fields I’ve been able to add are a content block and a text box. The other fields that I’ve tried are a dropdown, multi-select, radio, and checkbox.

If I add any of the predefined fields that are any of those types (dropdown, multi-select, radio, or checkbox) the form doesn’t appear in the live preview.

Ok can see the screenshot now. Does the form appear on the front-end of the site normally? When you view the register page on the front-end what do you see?

Thanks

No, it doesn’t appear on the front end either.

Are you able to install the plugin on a clean install directly from the plugin directory without using your theme to see if the theme has made changes to our plugin. We’ve not had any reports on the register form not showing fields.

Thanks!

Actually I emailed their support yesterday and asked them about this problem and they told me that they didn’t use your plugin in the theme so I added your plugin on my own around the same time I installed the plugins needed for the theme and I guess I forgot and assumed they did it. I’m on a deadline with this website so I had to switch to another plugin to finish the registration process.

I added the plugin to another website we have in development that only has 1 plugin installed and no custom programmed theme. It has a basic php theme that I’ve setup using bootstrap 3. The same thing happens there. I can’t go to the page right now because I don’t even have the WordPress loop in the template files yet. But the same thing happens on the preview in the backend.

Ok thanks for letting us know. We will investigate this on our end further! If possible, we would be very grateful if you could consider updating your review, as we do provide support and assistance on wp.org for our plugin.

Thanks ??

ok