Custom fields for Edit Profile don’t show up on Profile

  • Resolved lisamr

    (@lisamr)


    4 years, 7 months ago

    Hello! I am editing the Default Profile form. I would like a user’s Job Title and Company to be listed on their Profile. I added two custom fields to the form and can see them when I click on “Edit Profile,” but once saved the two are not showing up on the profile page. Here is the Edit Profile screen, and here’s the profile after saving the edits. The LinkedIn field shows up but my two custom fields do not.

    Any idea what I should do? Thanks so much!

Viewing 6 replies - 1 through 6 (of 6 total)

  • @lisamr Double check the field settings and make sure the visibility is set properly (guessing it’s set to “edit mode only” at the moment).

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @lisamr,

    Make sure that you are not using unique profile forms for different user roles or if you are using unique profile forms, create additional profile forms for every user role.
    Basically, if you’ve set your form to be role-specific e.g. display only for a member user role, another user role won’t see this form.

    Regards.

    Thread Starter lisamr

    (@lisamr)

    Thanks for the replies! I checked the visibility dropdown on the fields, they are both set to “View Everywhere.”

    While editing the form, I do see in the right-hand sidebar an option for “Make this profile form role-specific.” None of the options were selected so I tried selecting all roles and saving, but that didn’t make them visible either. I can still see the fields when editing my profile but they don’t show up on my profile after saving.

    Here is another screenshot of the form settings and one of the field’s settings. Maybe I’m missing something?

    Thanks so much!

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @lisamr

    Could you please try using a different WP Theme and see if the issue still occurs?

    Regards,

    Thread Starter lisamr

    (@lisamr)

    I’m currently using the Divi theme. I swapped to the Twenty Seventeen theme and the issue still persists. Here are the screenshots:

    Profile
    Edit Profile

    So I don’t think it’s a theme issue?

    Thank you!

    Thread Starter lisamr

    (@lisamr)

    Just a heads up, I was able to figure out the issue! When editing the form, in the sidebar on the right at the very bottom is an option for “User Meta.” I had to add both of my custom fields to that area and now they show up!

Viewing 6 replies - 1 through 6 (of 6 total)
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