custom fields broken, tutorial outdated, no support

I can create custom fields, but no data will save in them. The data I input just disappears after I hit the save button. The included tutorial also seems to be outdated because it says to click buttons and do things that don’t exist. There’s a lot of cool features, but even if they all worked, I would say it needs a lot of work before it’s user friendly enough for the average person. I’m not knocking it for that, though. My primary issue is that I didn’t get a response in support.