Custom fields Add condition button not working

Any luck with this problem?

I’m trying to add a new field to my group, but isn’t working. It seems to be trying to add, because I can see the ajax loading gif, but nothing happens.

I’m using 1.8. I already tried in a different browser (Chrome and Iceweasel), but the problem persist.

I updated to Types version 1.8.1 this morning to see if the newer version would work. It doesn’t. I tried adding a radio button and when I clicked the “Add option” button, nothing happens.

I think you may have a javascript error occurring that is preventing it from opening. Have you tried looking at the Javascript console (F12) in the browser to see what (if any) errors may be present?

There are no error messages

If you don’t see any errors occurring while you are attempting to add a new field then the only suggestion I would give would be to deactivate any other plugins you have running and to change to one of the default themes to eliminate any possible code conflicts. The Types plugin does work on a working installation.

Thanks Greg. I switched to a default theme and it works fine. I’m not sure what the problem is with the theme I’m using. I do see when I hover over the Add option button a very long URL /wp-admin/admin-ajax.php?(see screenshot) Could it be that the admin-ajax file is not loading?

The url arguments look correct to me for the default theme that you are using. What do they look like when you use the theme that isn’t working? They should be the same. This is why I think the theme is somehow interfering with the ajax call. I’m assuming that you don’t have problems adding posts or pages using your original theme.

The admin-ajax.php file makes a call to the do_action hook for:
'wp_ajax_' . $_REQUEST['action']

The types plugin registers a function for the action hook ‘wp_ajax_wpcf_ajax’ – the value of the action variable: ?action=wpcf-ajax is used to create the action hook name ‘wp_ajax_wpcf_ajax’ that is called in admin-ajax.php – If the URL keywords have been altered by the theme – the ajax call will not work. I would compare the construction of the URL for the default theme and your theme and look for differences.

I got a error message:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)

But I can’t switch themes like you said. I use the same theme for months now and since the beginning I’m using Types.

carolcomandulli – What did you do to receive the 500 error? Do you have access to the server’s error log? If so, look at the bottom of the log – it will tell you what caused the 500 error.

Hi Greg,

I looked at the URLs for both themes and there was no noticeable difference.

@mpuserr – Were you able to determine why your preferred theme prevents the plugin from working?

Hi Greg,

No I have not. If I need to use the plugin, I’ll just switch themes.