custom field not showing in emails

  • Resolved crystalpayton

    (@crystalpayton)


    2 years, 5 months ago

    “Showcase or hide the custom checkout fields in the Order Details Page or in your emails using the checkbox option.”

    Does not work for me with my one addtional custom field that I have added.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    We believe that the issue that you are facing is even after unticking the option “Display in Emails” and “Display in Order Detail Pages” the custom field is still showing on the email and order details page. If so, we are not able to recreate the issue in our local environment.

    We believe that it might be a site-specific issue. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Hi. In the free version I feel to enable additional input fields in the e-mail? I do not see such a possibility.
    “Display in Emails and Order Details Pages
    Showcase or hide the custom checkout fields in the Order Details Page or in your emails using the checkbox option.”

    Best regards, Elwira

    Plugin Author ThemeHigh

    (@themehigh)

    We are a little bit unclear about your exact update. Can you please clarify us with the help of screenshots?

    Thank you!

    Thread Starter crystalpayton

    (@crystalpayton)

    I have the following checkboxes checked
    Display in Emails
    Display in Order Detail Pages
    but the input is not displaying in emails or order detail pages

    Plugin Author ThemeHigh

    (@themehigh)

    We are not able to recreate the issue in our testing environment. We believe that it is a site specific issue. Could you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Hi.

    Before installing the plugin, I read that in the free version, additional fields will be displayed in the e-mail:

    “Display in Emails and Order Details Pages
    Showcase or hide the custom checkout fields in the Order Details Page or in your emails using the checkbox option. ”

    Should it be like that? I have this option, but in the premium version.
    Maybe I’m wrong and I need to have the PRO version?

    Best regards, Elwira

    Plugin Author ThemeHigh

    (@themehigh)

    @grupa We believe?that the options “Display in Emails” and “Display in Order Detail Pages” are not showing on the lite version of our plugin installed on your website.

    If so, your issue needs a detailed check. Could you please raise a ticket through our website? We hope our technical team will be able to help.

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    @grupa We hope your issue is resolved.

    We are going to mark this thread as resolved.

    Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)
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