Custom feed no refresh/sync

  • Resolved GoGoNano

    (@digitaltrade)


    9 months, 1 week ago

    Hi,

    I’m contacting because I cannot find solution and I do not want to start looking for another plugin.

    I’m having trouble to get simple custom product feed to sync/refresh and update with latest products. I cannot find any errors on log either. It just proccesses few seconds, says ready but feed is not getting updated.

    Whenever I try to create new feed with same parameters, it starts endless process which is never finished.

    How could I locate the issue that is causing it?

    Looking forward to hear back.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Jeff Alvarez

    (@superlemon1998)

    @digitaltrade ,

    Try duplicating the feed or making an exact copy. There are rare cases where manual feed refresh doesn’t refresh the field and it’s usually case-by-case.

    Also, do basic debugging where only Product Feed, Woocommerce and storefront theme is enabled.

    Thread Starter GoGoNano

    (@digitaltrade)

    Thanks for your quick input. I tried to duplicate but it still gets stuck.
    I did not debug the way you mentioned because if it would be conflicting, I would assume the issue would be with every feed.

    Other feeds are refreshing just fine, no issues there. It just seems to be with my custom feed but its fairly normal feed without any special or custom fields.

    • This reply was modified 9 months ago by GoGoNano.
    pete4mask

    (@pete4mask)

    I had a basic custom feed that wasn’t refreshing and I copied it to a new one which seems to be working fine. It is frustrating because a client uses the feed and they didn’t have current data until I looked into it and then I had to ask them to use the new feed.

    Also it is worth checking the error log in cPanel in case there are php errors.

    • This reply was modified 9 months ago by pete4mask.
    Thread Starter GoGoNano

    (@digitaltrade)

    The only error I got was execution timeout error. I think it somewhy got stuck on something and cannot finish the refresh, neither the duplication seems to be working. I will test a bit around with some fields and settings to see if I can notice anything specific. Same fields are actually used on other feeds as well without any problems.

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @digitaltrade ,

    Try changing up your batch sizes, this should lower down the resource usages: Batch size configuration product feed – AdTribes.io

    For starters try 50, the default is 100. Increase/lower it depending on the outcome

    Thread Starter GoGoNano

    (@digitaltrade)

    Hi,

    Thanks for quick reply. I changed the batch size to 50 and now its seems to have solved itself.
    Worked for me. Made no other changes to feed, neither I didn’t do new feed. The same one that was stuck before now is working again.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Custom feed no refresh/sync’ is closed to new replies.