custom Entries columns deleted my form fields

  • Resolved isaaa

    (@isaaa)


    6 years, 5 months ago

    In WpForms, in Entries form table, the feature “Change columns to display” removed all my form fields. My form entries are intact, but the form is now blank with no fields.

    I have recent SQL backup, can I restore these fields in PHP Admin? How would I do that?

    I have a copy of the form in an offline test site. Can I import it from there?

    Two forms affected. One is an 8 page student application. Ouch!

    BTW, we have a paid account and I sent TWO support requests and its been two days without even a “we’ll get back to you” acknowledgement. Very disappointed in that.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter isaaa

    (@isaaa)

    Additional information: I was working with WpForms 1.4.6. This happened TWICE – two forms were destroyed. Since then I upgraded to 1.4.72.

    At first I thought it was an issue only with column display, so I opened a support ticked (no response). Then I discovered the actual fields were erased so I opened a second support ticket (no response). I turned off a few plugins, but forms did not restore so I turned them back on. We are a large site running many plugins.

    Today I made a new form in 1.4.72 with five fields. I did not create any entries (so this condition was not tested). Then edited the columns. I did this twice, I added four fields (9 total). I edited the columns again. The issue was not reproduced. This suggests problem was fixed in after 1.4.6 or was perhaps a bad write to the SQL.

    The lingering question: can I restore the damaged forms from an SQL or site backup?

    Thread Starter isaaa

    (@isaaa)

    Update – I loaded my test site and exported the forms. On import to the live site they were blank. I imported one to the test site, it was blank.

    Thread Starter isaaa

    (@isaaa)

    Update – cannot get import to work properly. In my offline test site I deactivated all plugins except WpForms. I disabled my functions file. I switched my theme to TwentySeventeen.

    I made a new export. Visually the .json file looks good, but I do not know what to look for. The exported form has 17 fields.

    I imported. The imported form has 0 fields.

    Hi Isa,

    I’m sorry for the trouble! I wanted to let you know that I’ve shared the details from this post with our team who’s handling your ticket in our private email support, so they’re aware of all of the information you’ve shared here.

    We’ll be able to troubleshoot faster and more efficiently from the private support, so we’ll continue our efforts from the thread you have going there.

    Thanks!

    Update: Closing this thread because troubleshooting is underway in our private email support.

Viewing 5 replies - 1 through 5 (of 5 total)
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