Custom emails no longer sending

  • Resolved annad

    (@annad)


    6 years, 5 months ago

    Hi Alex,

    I’ve been using Custom Emails for a while but as of about a week ago the custom emails are no longer sending. Do you know what could have happened? I recall there previously being two boxes that contained the custom content on the product page but now there’s just one and I don’t know how to fix it!

    Thanks so much,

    Anna

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author alexmustin

    (@alexmustin)

    Hi @annad,

    Thanks for using my plugin!

    I’ll need more information in order to troubleshoot.

    What version of the plugin are you using?

    Plugin Author alexmustin

    (@alexmustin)

    Hi @annad,

    Is your issue resolved?

    I have just updated the plugin to version 2.2.0 — please see if using this version works better on your site.

    Thanks!

    Thread Starter annad

    (@annad)

    Hi Alex, I’ve ended up using a different option – downloading a file with the info on it, rather than having the custom content directly in the email. I found when I updated your plugin previously it lost all my custom email content – but I haven’t tried the new update. Thanks for letting me know about it!

Viewing 3 replies - 1 through 3 (of 3 total)
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