Custom emails
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Hi, I use the wployalty loyalty program plugin which has some custom emails to notify when points, rewards and so on have been earned. The plugin uses an editor but it is very basic and I would like some more functionality.
I tried to edit them with kadence email designer but they do not appear in the list of email types, is there a way to add them so I can edit them from there?
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Hi there,
We’d love to assist you on that but Email customizations are limited to the core transactional WooCommerce email templates only.
That doesn’t include emails from a 3rd party plugin like WP Loyalty.
One way I can suggest moving forward with this is through manual overriding of an email template file by using the Child theme method.
One caveat though is you need to be familiar with Child theming and be pretty comfortable with a programming templates: https://kadence-theme.com/knowledge-base/advanced/what-is-a-child-theme-should-i-install-one-if-so-how/
So for example, if you want to override the email notification for a completed order, you would need to replicate the file from /wp-content/plugins/woocommerce/templates/emails/email-order-items.php
Copy and paste that on a “new folder” on your child theme. Rename the “new folder” into the name of the plugin you copied it from. In this case, it should be something like /wp-content/themes/your_child_theme/woocommerce/email-order-items.php
Also, I recommend you submit a feature request here: https://feedback.kadencewp.com/b/theme-feature-requests
Please note, we don’t have a firm timeline on when or if that might be developed.
We appreciate your continued patience and understanding regarding this matter.
Kind Regards,
Michael Taro
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