Custom Email Field

Hi @amdon, thank you for reaching out. To assist you better, we need some additional details about the issue you’re experiencing. Here are a few points that would help us troubleshoot effectively:

1. Clarification on the email field: Could you specify whether the issue pertains to the billing_email field for orders or users? This will help us understand where the problem might be occurring.
2. Details on the plugin’s functionality: When you mention the plugin has stopped working, could you elaborate on what specific functionality is affected? For instance, is it not capturing email addresses, not sending emails, or some other issue?
3. Error specifics: It appears there might be an error related to the billing_email selector on the checkout page. If you have any error messages or logs, please share them. This information is crucial since client-side errors can sometimes be tricky to diagnose without specific details.

As a preliminary check, our developer has reviewed the plugin and confirmed that no filters or hooks are currently applied to the email fields. This means the issue might be arising from another source or a conflict with another plugin or theme.

Looking forward to your response with the additional details so we can assist you further.

Hi there, we just wanted to check back with you to see if this was still a problem with our latest plugin (v4.3 at the time of this post). Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.

Hi @amdon, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.