Currently unavailable error

Hey @cshinkin ,

Thank you very much for reaching out to us. Happy to help with your question.

As a first step, I’m going to need a bit more information in order to better understand this case. Would it be possible to navigate at WooCommerce > Status > System status and then click on the “Get system report” button? You can then use a service like QuickForget to share it with me securely. If you do that, make sure you set the text to be forgotten after 48 hours to ensure we’ll be able to get back to you prior to that.

Looking forward to your response.

Best regards,

Pit
SkyVerge

Hi Pit sorry I am already talking to Jennifer at SkyVerge about this via SkyVerge ticket – my apologies.

Hey @cshinkin ,

Thank you very much for letting me know! No worries about it! Happy to know that you’re already working with Jennifer on this! ??

I’m going to mark this thread as resolved for the time being on this end. I hope you have an excellent rest of the day!

Best regards,

Pit
SkyVerge

Is there any way we can call you and share the screen? or at least communicate via Skype or some other messenger?

Hi there Skype name is cshinkin

Sharing screen no problem either just let me know how you want to do that.

• This reply was modified 4 years, 1 month ago by cshinkin.

Hi @vadimplakhtyr,

I’m afraid we don’t have live support at this point in time. If you’re having issues, please open a new thread here on the forums and please include your system status so we can try to help out.

Hi @cshinkin,

My understanding is you’re already chatting with one of my colleagues via email and that’ll be your best way forward at this point.

Thanks, everyone!

Julie ??
SkyVerge

Hi Julie yes I wasnt sure why Vad had asked this. All is resolved now thanks to you and your support team.

Hey @cshinkin,

Perfect, thanks so much for confirming, I appreciate it.

Julie ??
SkyVerge