Current WooCommerce not adding to cart

Hi @kyranicoleang,

Thank you for reaching out!

We’d need to take a look at your setup to see which version of WooCommerce you’ve installed. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Cheers.

Hello @rainfallnixfig , thanks for your reply. Please see below for the System Report:

### WordPress Environment ###

WordPress address (URL): https://luminaatelier.com
Site address (URL): https://luminaatelier.com
WC Version: 6.9.2
REST API Version: ? 6.9.2
WC Blocks Version: ? 8.3.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 60
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.9.2
WC Database Prefix: wp_
Total Database Size: 28.03MB
Database Data Size: 23.95MB
Database Index Size: 4.08MB
wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.34MB + Index: 0.42MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
wp_aioseo_cache: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_options: Data: 8.42MB + Index: 0.17MB + Engine InnoDB
wp_payo_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_payo_payment_gateways: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 2.52MB + Index: 0.30MB + Engine InnoDB
wp_posts: Data: 9.52MB + Index: 0.22MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.30MB + Index: 0.16MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_zbscrm_api_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_admlog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_aka: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zbs_companies: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_zbs_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zbs_customfields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zbs_dbmigration_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_dbmigration_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_zbs_events: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_zbs_event_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_externalsources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_invoices: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_zbs_lineitems: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zbs_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_object_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_quotes: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_zbs_quotes_templates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_security_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_segments_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_sys_cronmanagerlogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_sys_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_sys_email_hist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_tags_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_tax_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_temphash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_transactions: Data: 0.02MB + Index: 0.14MB + Engine InnoDB

### Post Type Counts ###

attachment: 206
custom_css: 1
customize_changeset: 11
elementor_library: 2
feedback: 120
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
nav_menu_item: 18
omapi: 1
page: 25
post: 19
product: 34
revision: 830
shop_coupon: 4
shop_order: 21
vcv_tutorials: 1
wp_block: 1
wp_global_styles: 2
wpforms: 4
wpsc_cart_orders: 1
yaymail_template: 11

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Hostinger: by Hostinger – 1.0
Akismet Anti-Spam: by Automattic – 5.0
Starter Templates: by Brainstorm Force – 3.1.16
aThemes Blocks: by aThemes – 1.0.6
aThemes Starter Sites: by aThemes – 1.0.23
Facebook for WooCommerce: by Facebook – 2.6.21
GA Google Analytics: by Jeff Starr – 20220517
Site Kit by Google: by Google – 1.83.0
Jetpack: by Automattic – 11.3.1
LiteSpeed Cache: by LiteSpeed Technologies – 5.2.1
OptinMonster: by OptinMonster Popup Builder Team – 2.10.0
Payo COD: by Payo Asia – 1.1.1
Trustpilot-reviews: by Trustpilot – 2.5.914
TrustPulse API: by – 1.0.6
Under Construction: by WebFactory Ltd – 3.93
Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.2
WooCommerce Stripe Gateway: by WooCommerce – 6.7.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.14
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce: by Automattic – 6.9.2
Yoast SEO: by Team Yoast – 19.6.1
WP Global Site Tag: by Digital Apps – 1.0.6
YayMail – WooCommerce Email Customizer: by YayCommerce – 3.0.3
YITH WooCommerce Order & Shipment Tracking: by YITH – 2.6.0

### Inactive Plugins (2) ###

Tidio Chat: by Tidio Ltd. – 5.2.0
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.2.5

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #2913 – /index.php/shop-all/
Cart: #28 – /index.php/cart/
Checkout: #29 – /index.php/checkout/
My account: #1732 – /index.php/my_account/
Terms and conditions: ? Page not set

### Theme ###

Name: Botiga
Version: 1.2.0
Author URL: https://athemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-09-16 21:56:05 +00:00
Options: ?
Notes: 58
Onboarding: completed

### Action Scheduler ###

Complete: 1,017
Oldest: 2022-09-05 15:11:37 +0000
Newest: 2022-09-16 16:44:32 +0000

Pending: 3
Oldest: 2022-09-17 00:09:22 +0000
Newest: 2022-09-17 12:08:12 +0000

### Status report information ###

Generated at: 2022-09-16 16:44:36 +00:00

Hi there,

Thank you for providing the logs!

I checked your site and the add-to-cart event is not working indeed, seems like there’s a plugin or theme conflict as everything looks healthy.

To run a conflict test, please check the following guide: https://woocommerce.com/document/how-to-test-for-conflicts/

Also, make sure to remove any custom code you have added to your site.

Let us know how things go. ??

Hello @babylon1999 , I tried to deactivate the plug-ins but things still weren’t working so I changed the theme instead. However, this is what it said while I was trying to remove the products from the new theme: `Fatal error: Uncaught Exception: Could not find asset registry for wp-admin-scripts in /home/u688652979/domains/luminaatelier.com/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/WCAdminAssets.php:128 Stack trace: #0 /home/u688652979/domains/luminaatelier.com/public_html/wp-content/plugins/woocommerce/includes/tracks/events/class-wc-products-tracking.php(344): Automattic\WooCommerce\Internal\Admin\WCAdminAssets::get_script_asset_filename(‘wp-admin-script…’, ‘product-trackin…’) #1 /home/u688652979/domains/luminaatelier.com/public_html/wp-includes/class-wp-hook.php(307): WC_Products_Tracking->possibly_add_product_tracking_scripts(‘edit.php’) #2 /home/u688652979/domains/luminaatelier.com/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #3 /home/u688652979/domains/luminaatelier.com/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #4 /home/u688652979/domains/luminaatelier.com/public_html/wp-admin/admin-header.php(118): do_action(‘admin_enqueue_s…’, ‘edit.p in /home/u688652979/domains/luminaatelier.com/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/WCAdminAssets.php on line 128
There has been a critical error on this website. Please check your site admin email inbox for instructions.`

I’m not sure what this menas

Hi @kyranicoleang

Thanks for sharing the error logs.

I can see that you are using version 6.9.2 of WooCommerce.

Since I cannot find any similar errors as yours, can you please try to do the following:

– upgrade to the latest version 6.9.3
– or, downgrade to version 6.8.2

Please check what version fixes this issue.

Let us know how it goes!