Current W3 Cache Update caused blank white pages

  • Resolved sweetyness

    (@sweetyness)


    3 years ago

    Help! I updated today to the newest W3 Total Cache update in WP-Admin for WordPress website: https://www.janayeakel.com. Once the update was completed, all of my WP-admin pages except the main are blank. My website home page comes up, but all of my sub-pages are blank white.

    Obviously the cache plugin update is the problem- but I cannot access my plugins page to revert the update or try any other function to try and fix this!

    I am applying for a job today and I need my website working ASAP. Anyone know if there is a way to revert to the previous version outside of the Admin interface? Any advice will be greatly appreciated!

    • This topic was modified 3 years ago by sweetyness.
    • This topic was modified 3 years ago by sweetyness.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @sweetyness

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    can you please completely remove all W3TC files and folders and re-install W3 Total Cache?
    1. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – db.php (if exists)
    – upgrade folder
    – delete w3-total-cache folder in wp-content/plugins/ (if exists)
    2. Check .htaccess File (make backup)
    W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    3. Go to your wp dashboard and re-install W3 Total Cache

    I hope this helps!

    Thanks!

Viewing 1 replies (of 1 total)
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