Current subscribers can’t resubscribe to get content

Hi @beemg80,

I think you are looking for the “Update Existing Subscribers” option, as seen in this article – https://yikesplugins.com/knowledge-base/opt-in-settings/

Let me know if that helps,
Jon

Hey Jon,

Thanks for responding.

It is already switched to YES. Now I’m getting a message saying “Your Future You meditation was already sent. Check your email.”

But I have the Redirect function turned on so it should just open the redirect page with the link, shouldn’t it?

And if I turn this off and just do the email option, why can’t they just keep receiving the email even if it’s already been sent?

Thanks,
Bianca

Hello!! I am having the same issue as Bianca – I believe.

I have my “Update Existing Subscriber” switched on to Yes – but the contact doesn’t actually get updated. It just blocks it with the “already a subscriber” message.

We are also providing free content to old and new subscribers.

Thank you so much for all your time and help!

I am the third user with the problem. @jpowersdev

Previously, we used a hidden multi-select field “Interest Group” for categorizing our subscribers. Whenever they submitted a form, their account would be “updated” with whatever option was selected in the form.

But now we we want to switch to Mailchimp Tags instead. When submitting the same form with a tag added, the “already subscribed” error is displayed.

Edit: The original form doesn’t work anymore, either.

• This reply was modified 3 years, 2 months ago by adamlach86.
• This reply was modified 3 years, 2 months ago by adamlach86.
• This reply was modified 3 years, 2 months ago by adamlach86.

@beemg80 Correct, because they are re-subscribing, the messaging is all based around letting them know that they were previously an audience member. It looks like you want a form that does two separate things after submission, only one of which is to send the person’s information to MailChimp. If you are sending some file as a “Welcome” to your MailChimp audience, it will only be sent the first time a user submits the form.

If you want to do this with our plugin, I’d recommend moving the email with the gifts to your web server (i.e. send it through WordPress instead of Mailchimp) and hooking into the yikes-mailchimp-after-submission-{$form_id} action in order to send that gift email after the specific form is submitted regardless of their prior audience status. Let me know if you need any further clarification there.

@sophiamarietaylor Could you provide a link to the page you are having trouble with? That is generally the message you see when you don’t have that option turned on, are you sure you updated the correct form?

@adamlach86 Could you provide a link to the page you are having trouble with? What opt-in settings do you have selected for this form?

Thank you! We would very much like it to stay with the Mailchimp sequence – since it is all set up in there, and gives us the analytics we need.

What’s strange is there is an option to “Update User” – but not sure how that works, as it doesn’t seem to be updating the user.

Here is a screenshot to that Update: https://snipboard.io/FrYupo.jpg

Here is the link to the page we have this on: https://connectsocialpop.com/hashtag-class-sign-up/

Thank you so much for all of your help, knowledge and time!! Couldn’t do it without you!!

Hi @sophiamarietaylor,

As I was saying to @beemg80, sending an email in response to a form submission is not Mailchimp’s purpose. It may look that way since you can send “Welcome” emails when a user joins an audience etc., but what you are looking to send is what’s called transactional email. More of a “Thing Happens -> Send Email.” Mailchimp is a Marketing email provider, which is more of a “User Subscribes -> Send Emails at Specified Intervals.” An example of a Transactional email provider is something like Mailgun (though probably not necessary for what you are trying to do).

You can add some “Transactional” mail to your process if you handle the sending of that mail through your webserver. That way you can respond to your form submission in both ways; adding a user to the audience and sending them a separate transactional email. Alternatively, there may be some options within Mailchimp itself that allow you to re-send emails when a user is updated, but that is outside of the scope of our plugin – we just send the info to Mailchimp and it handles the rest.

Let me know if that helps,
Jon