Currency symbol issue

Hi @faarukh –

In WooCommerce > Settings > General, do you have Pakistani rupee selected under currency options like this screenshot? https://d.pr/i/q6VvVW

Also, are you using any caching plugins that might need to be cleared?

If you can please share your System Status Report, that will help us further troubleshoot. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.

Hi

Thanks for the reply.

Yes Pakistani rupee is already selected.

Here is the system report:

### WordPress Environment ###

WordPress address (URL): https://www.noorivesture.com
Site address (URL): https://www.noorivesture.com
WC Version: 4.4.1
REST API Version: ? 1.0.15
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.4.0
Log Directory Writable: ?
WP Version: 5.5
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.20
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1g-fips

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.4.1
WC Database Prefix: bep_
Total Database Size: 14.02MB
Database Data Size: 11.95MB
Database Index Size: 2.07MB
bep_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bep_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
bep_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bep_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
bep_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bep_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bep_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bep_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
bep_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bep_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bep_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
bep_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_options: Data: 6.05MB + Index: 0.14MB + Engine InnoDB
bep_postmeta: Data: 1.34MB + Index: 0.48MB + Engine InnoDB
bep_posts: Data: 3.08MB + Index: 0.06MB + Engine InnoDB
bep_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_rank_math_sc_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_revslider_css: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
bep_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_revslider_slides: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
bep_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bep_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
bep_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bep_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bep_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bep_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
bep_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bep_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bep_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bep_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
bep_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
bep_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bep_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
bep_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bep_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bep_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 90
customize_changeset: 4
fusion_element: 15
nav_menu_item: 28
page: 20
post: 11
product: 62
product_variation: 109
revision: 104
shop_coupon: 1
shop_order: 2
slide: 7
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (8) ###

Contact Form 7: by Takayuki Miyoshi – 5.2.2
Avada Builder: by ThemeFusion – 3.0.2
Avada Core: by ThemeFusion – 5.0.2
Site Kit by Google: by Google – 1.14.0
Rank Math SEO: by Rank Math – 1.0.47.1
SG Optimizer: by SiteGround – 5.6.5
WooCommerce: by Automattic – 4.4.1
Smush: by WPMU DEV – 3.6.3

### Inactive Plugins (0) ###

### Settings ###

API Enabled: ?
Force SSL: –
Currency: PKR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page not set
Cart: #16564 - /cart-2/
Checkout: #16586 - /checkout-2/
My account: #16576 - /my-account-2/
Terms and conditions: ? Page not set

### Theme ###

Name: Avada
Version: 7.0.2
Author URL: https://themeforest.net/user/ThemeFusion
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

### Action Scheduler ###

Complete: 14
Oldest: 2020-08-12 12:55:59 +0000
Newest: 2020-08-27 11:37:09 +0000

Hi @faarukh

Thanks for sending over the System Status. I took a look at your site but the currency seems to look good on my end. Here’s what I see:

Image link: https://d.pr/i/IXyipP

Has this issue been resolved, or are you still seeing the wrong currency? If so, do you see that on all browsers/devices?

Hi

Actually the issue is in when you view the cart page.

Here are the screenshots which I take with different browsers:

Android screenshot (Chrome browser): https://ibb.co/f2RjZW5
Chrome screenshot (Desktop browser): https://ibb.co/nbdNWjC
Opera screenshot (Desktop browser): https://ibb.co/cbhQ4CW
Firefox screenshot (Desktop browser): https://ibb.co/JRN4fNg

And same on the iPhone too.

These screenshots include different IPs.

Hi @faarukh. I’m not able to replicate this issue on my test site. I recommend doing some conflict testing as the next step. We have a guide to help you here – https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Can you send me CSS code to change the currency symbol in case if it’s not resolved?

Hi @faarukh. You can change the currency symbol with the code snippet found here. I hope that helps!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread or let us know if you’d like to continue this issue.

– Joey