Currency NOT loaded on checkout

  • Resolved kockylau

    (@kockylau)


    4 years, 4 months ago

    Hi

    We have noticed this issues on some rare orders over the past few months but it was ok to let it slide – the plugin was updated but still saw this issue time to time
    But we got an important one now.
    A Japanese customer has been charged in pound with only shipping visible with the yen amount (this is is normal as we setup shipping per country)…but the total is kind of really bad then…

    The main issue is that the currency didn’t switch well to yen for Japan country.
    the previous issues we had was for EU orders, the prices stayed in the POUND which is our based store currency.

    I think this is cache but it seems really weird as I am unable to reproduce the issue and the prices should be automatically updated when the customer arrives on the checkout page and another time when he update his address.

    I am not using “Load product prices in the background.”
    The guy was in Japan with billing and shipping in Japan.

    I didn’t update to the last version yet so I am still on the 2.0.11 – not sure if your last version already fixed this issues . I saw this in the changelog but not sure what it is : Fixed: Reports API endpoint does not returns the totals in the base currency.

    Let me know if you need more info or already faced this issue

    Many Thanks for your work!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Oscar Gare

    (@oscargare)

    Hi,
    Could you check the value of the “_created_via” of the order in the wp_postmeta table?
    use the following query on the database:
    select * from wp_postmeta where meta_key = '_created_via' and post_id = order_id;

    replace order_id by the Order ID.

    What’s the payment method of the order?

    Could you share a link of your store so that I can review it?

    Thank you in advance.

    Thread Starter kockylau

    (@kockylau)

    Hi Oscar

    The value for _created_via is “checkout”.

    And the method payment is stripe.
    We did contact the customer and he came back to us:
    “As far as I can remember, I looked on the UK site first then changed to the Japan site. I put the item in the basket on the Japan site and everything was in yen. I remember it taking quite a while for the payment to authorise and when the confirmation showed the price of the item had changed to pounds but showing the correct amount while the delivery was the yen number in pounds. “

    This is like the “token for currency” didn’t saved properly, I am not sure.

    Can I send you the link privately pls?

    Thanks for your time on this

    Plugin Author Oscar Gare

    (@oscargare)

    Hi,
    please contact me by the contact form (select “I want to suggest a new feature”)
    https://www.pricebasedcountry.com/contact/

    Thread Starter kockylau

    (@kockylau)

    Hi

    Many thanks, I sent it to you

    Thread Starter kockylau

    (@kockylau)

    The error didn’t happened again since this ticket so I close it.
    Many thanks for your time on this one.

Viewing 5 replies - 1 through 5 (of 5 total)
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