Currency Mismatch (Aelia Currency Switcher)

Hi there @ameen95 ??

Welcome to WooCommerce Support. I’d be happy to help you with this.

We are having an issue where our products are disapproved due to the following 2 reasons:

Mismatched currency in shipping information
Mismatched value (page crawl) [price]

From what I gather, these errors started appearing on October 12.

Just to clarify, does this date coincide with activating the Aelia Currency Switcher plugin on the site, or otherwise?

Is this plugin compatible with?Aelia Currency Switcher? or could the issue due to something else?

In case the dates coincide, I’d recommend reaching out to the plugin’s support, which can be accessed via this page:

https://aelia.co/contact/

If otherwise, kindly elaborate further on the event(s) that took place on that date, as they appear to have resulted in that error spike.

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.

Hello,

Thanks for your response. We’ve been using Aelia for many months before, without issues. The only significant change around that date would have been a change of web hosting on the 10th of October.

Are you guys aware of any known issues people have when changing web hosts? The only thing I can think of is possibly a change in caching methods, but would caching affect the feeds in any way?

Also, Aelia have suggested the following possible fix:

if you wish to generate a feed in GBP, you could try to intercept the feed generation and set the currency to GBP (see example #3 from the article I sent you:?Aelia Currency Switcher – How to change the selected currency via code) when that happens. We don’t have a tested solution for specific feed plugins, because that’s outside the scope of our support service, but something like the following could work:

// Replace <SOME EVENT PROVIDED BY THE FEED PLUGIN> with the appropriate event name
add_action('<SOME EVENT PROVIDED BY THE FEED PLUGIN>', function() {
  add_filter('wc_aelia_cs_selected_currency', function($selected_currency) {
    // Force selected currency to GBP when the feed is being generated
    $selected_currency = 'GBP';

    return $selected_currency;
  });
});

You would need to replace?<SOME EVENT PROVIDED BY THE FEED PLUGIN>?with the appropriate action, which the authors of the feed plugin can suggest. This would set the active currency to GBP when the feed is being generated, and that should produce a feed in GBP.

Would you be able to kindly help me with the event used to generate the feed, or if you think the above solution would work?

Kind regards
Ameen

Hi there,

This forum is more focused on supporting Google Listings and Ads’ default functioning, and it appears you’d require assistance with customised coding here.

You’ll find hooks defined or used in GLA at this URL:

https://github.com/woocommerce/google-listings-and-ads/blob/develop/src/Hooks/README.md

In terms of modifying the custom code, if you require additional assistance with that, you might engage a developer to help create that portion of the code. If you want to look into it further, you may contact some of the official WooCommerce development partners using the links below:

• A local web developer
• Codeable.io
• WooExperts

I wish I could help more, but hopefully, this gets you going in the right direction to get the job done.

Best regards,