Currency is converted twice

  • Resolved zhantoo

    (@zhantoo)


    2 years ago

    Hi

    We am having an issue, where sometimes the currency is converted to our main/default currency, for the amount, but charged in the correct currency, leading to the customer being overcharged.

    Example:

    The customer is supposed to pay 100 EUR – this is then, converted into our main currency (DKK), which is 745 – so when they go to check out, they are billed 745 EUR.

    I have been in touch with support for almost 2 month, but only received info that they will look into it, so I am hoping someone else has an idea.

    We have seen the error multiple times, but are unable to replicate it, so not sure what exactly is causing the issue.

    We have seen it occur both when paying by card & when paying with PayPal

    • This topic was modified 2 years ago by zhantoo.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Nick McReynolds

    (@woobewoo)

    Hello @zhantoo,

    Please create a new ticket in our support service and duplicate this text in it.

    Sometimes it happens that emails do not reach one or another addressee, due to filtering by mail servers and other technical reasons.

    https://woobewoo.com/contact-us/

    Thread Starter zhantoo

    (@zhantoo)

    Hi Nick,

    I know they have seen the case, it’s more that all I am hearing is that “the developer will look into it”, so I was hoping someone else had the same issue, that could perhaps give some insights on if they found a way to fix it or not.

    Plugin Author Nick McReynolds

    (@woobewoo)

    Hi @zhantoo,

    Usually these kinds of issues are individual, it is unlikely that someone else will be able to give you advice.

    I also found a ticket from Kevon with a similar description, it ends with the message: “We have found another currency plugin that we will most likely change to”

    Is this your ticket? If yours – let me know, we will continue to communicate and search for the cause of the issue. If not, please send me the url of your site.

    Thread Starter zhantoo

    (@zhantoo)

    This is my ticket yes – we would prefer not to switch plugins, but it’s a critical error for us – and we also found out that your currency plugin is having some kind of issues with our translation plugin, but that might be a whole different ticket.

    Plugin Author Nick McReynolds

    (@woobewoo)

    Hi,

    Ok, our specialist asked some clarifying questions in the ticket, please answer.

    Thread Starter zhantoo

    (@zhantoo)

    I have updated her with the details she has requested ??

Viewing 6 replies - 1 through 6 (of 6 total)
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