currency conversion Problem

  • Resolved jamie0721

    (@jamie0721)


    7 months, 1 week ago

    It seems like there’s an issue with the CryptoWoo plugin not recognizing Naira (NGN) as the default currency in WooCommerce. When users place orders, the plugin calculates the Bitcoin amount they need to pay in dollars instead of Naira. As a result, the total Bitcoin amount displayed at checkout exceeds the intended price. For instance, if a product costs 5,000 Naira, the checkout page shows the Bitcoin amount equivalent to more than 5,000 Naira, possibly up to 5,000 dollars.

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  • Plugin Contributor Olav Sm?riset

    (@olsm)

    Hi there, thanks for reporting this issue.

    I set the WooCommerce store currency to NGN and the checkout is calculating the amount of Bitcoin correctly so I have not been able to reproduce this.

    Are you using a currency switcher plugin? There may be a conflict with that or a different plugin.

    I would like to ask you to send us the debug information from CryptoWoo in wp-admin -> CryptoWoo -> Database Actions, but this is sensitive information so I recommend you send it to us on our support portal at https://cryptowoo.zendesk.com/

    It will also be helpful to have the system status report from wp-admin -> WooCommerce -> Status, so you can send that to us also when you create the ticket.

    Alternatively, if you can share us a temporary wp-admin administrator account, that will usually be the most efficient method for us to troubleshoot the issue and you will not have to send us a lot of information. You can send us the details when you create the ticket in our service desk, and we will look into this issue as soon as we can.

    Plugin Contributor Olav Sm?riset

    (@olsm)

    I have received no reply to my previous message and I cannot reproduce this issue, so I marked this ticket solved now. Please reply here or email us in our support portal if you are still having issues.

Viewing 2 replies - 1 through 2 (of 2 total)
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