currency conversion

  • Resolved astrologiamb

    (@astrologiamb)


    2 years, 3 months ago

    Hi
    I am using the freen version
    I have turn on the multicurrency feature on woocommerce payments.

    The purchase events when it sends the value to the datalayer it is sent on the local currency?

    My question is since although the final currency will be always USD, depending on the country, the customers sees the price on his local currency, which is aftewards converted to USD

    Hope i have made myself clear

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    thank you for your question. I think it makes sense – your customers are making transactions in their local currency but in the end you would like to track everything in USD.

    We will double check the behaviour of the plugin and we will get back to you.

    All the best,
    Micha? from Handcraft Byte

    Thread Starter astrologiamb

    (@astrologiamb)

    Hi Michael
    Have you been able to check it ou?
    regards
    Luis

    Hello @astrologiamb,

    we have did some basic testing of this setup and it seems the transaction should be tracked in the main currency of the WooCommerce shop.

    If you have any doubts about this we suggest running a GTM debugger and performing a test transaction in different currency. If you are unsure about this please send us a link to order confirmation page after such test (this URL needs to contain test order details, please don’t share with us your customer details) and we can inspect DataLayer parameters for you.

    Let us know if this helps,

    all the best,
    Micha? from Handcraft Byte

    Closing due to inactivity, but please don’t hesitate to re-open it or create another ticket.

Viewing 4 replies - 1 through 4 (of 4 total)
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