Currency changes, amount doesn’t

  • Hi there!
    Been working with the plugin, however a really strange thing happened:
    I have a list of several currencies, however the main ones are USD and MXN (Mexican peso). The user selected to pay in USD (19.66 which is equivalent to 460 MXN), however, at the check out, the user paid 460 USD. We refund the payment but I need to know why this happened. I tried to emulate the same error but everything seems to be working correctly. It’s quite important matter since in this case the user paid more, but, what would happen if the user paid only 19.66 MXN instead of USD (less than a dollar). Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Nick McReynolds

    (@woobewoo)

    Hello @jashez,

    Please contact our internal support team.
    We need more information to find the cause of this failure.

    I am seeing the same behaviour since the beginning of September. The Customer selects a currency via the currency switcher, but are in fact charged the amount it would have been in the default WooCommerce Currency, but in their local currency. So a Customer buys goods for US$38.52, in PayPal they in fact pay US$57.00! The 57.00 amount is what the goods would have been in the default WooCommerce.

    The order goes on hold because of the PayPal amounts not matching.

    This is embarrassing and has now happened to me on every overseas purchase and I am having to refund Customers the overpaid difference. We are losing business and reputation.

    Plugin Author Nick McReynolds

    (@woobewoo)

    Hello @fabl3,

    It is difficult to say what the problem is, we need to investigate the issue in more detail.
    Please contact our internal support team.

    Jad

    (@jihadkhouri)

    I have the same issue , have you got a solution for that ? please let me know /

    I have a client who bought a product for 96AED but when cliked on make payment he got charged for 32AED and he received an bill for 32AED instead of 96AED , I also received on stripe an ammount of 32AED instead of 96AED , i communicated with strip who comfirmed thateverything is ok from their end and i need to communcate with you.

    My website is https://www.isurprise.ca

    below is the communication with stripe team:
    As we discussed during the call, after investigating this issue I was able to confirm that everything is right with your Stripe account, therefore I can tell you that since Woocommerce built their integration with Stripe, they’ll be best able to help you with this directly as we cannot manage these aspects of your account.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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