Curious redirection & broken page

  • Resolved jismi

    (@jismi)


    4 years, 6 months ago

    Hi all,

    I hope this message finds you well.

    When Google Site Kit is installed on my website, I encounter the following issues:
    – some pages layout are broken
    – i get redirected to another website hosted on my hosting provider’s same server

    I get these issues consistently when activating Google Site Kit (they disappear when deactivated).

    Anyone encountered similar issues / would have a solution ?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    @jismi Thanks for opening a support topic. Can you share your current hosting provider and your Site Health information in order to troubleshoot this issue?

    Thread Starter jismi

    (@jismi)

    Hello @jamesosborne and Thank you for your reply

    My hosting provider is PlanetHoster.

    Here is the site health info you requested: 

    
### wp-core ###

version: 5.4.1
site_language: fr_FR
user_language: fr_FR
timezone: Africa/Casablanca
permalink: /%postname%/
https_status: true
user_registration: 1
default_comment_status: open
multisite: false
user_count: 55
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/jismi/public_html
wordpress_size: 4,06 GB (4362525948 bytes)
uploads_path: /home/jismi/public_html/wp-content/uploads
uploads_size: 291,46 MB (305613581 bytes)
themes_path: /home/jismi/public_html/wp-content/themes
themes_size: 443,54 KB (454188 bytes)
plugins_path: /home/jismi/public_html/wp-content/plugins
plugins_size: 185,31 MB (194311731 bytes)
database_size: 210,58 MB (220807947 bytes)
total_size: 4,73 GB (5083713395 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Hello Elementor (hello-elementor)
version: 2.3.0
author: L’équipe d’Elementor
author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
parent_theme: none
theme_features: post-thumbnails, menus, automatic-feed-links, title-tag, html5, custom-logo, editor-style, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
theme_path: /home/jismi/public_html/wp-content/themes/hello-elementor

### wp-plugins-active (35) ###

Akismet Anti-Spam: version: 4.1.5, author: Automattic
Click to Chat: version: 2.2, author: HoliThemes
Cloudflare: version: 3.4.1, author: John Wineman, Furkan Yilmaz, Junade Ali (Cloudflare Team)
Custom Product Tabs for WooCommerce: version: 1.7.1, author: YIKES, Inc.
Disable Cart Fragments: version: 1.21, author: Optimocha
Duplicate Post: version: 3.2.4, author: Enrico Battocchi
DynamicConditions: version: 1.4.6, author: RTO GmbH
Elementor: version: 2.9.8, author: Elementor.com
Elementor Pro: version: 2.9.4, author: Elementor.com
Envato Elements: version: 2.0.2, author: Envato
GTmetrix for WordPress: version: 0.4.4, author: GTmetrix
Indeed Ultimate Affiliate Pro: version: 5.6, author: indeed
Invisible reCaptcha: version: 1.2.3, author: Mihai Chelaru
My Custom Functions: version: 4.42, author: Space X-Chimp
NotificationX: version: 1.6.5, author: WPDeveloper
PublishPress Capabilities: version: 1.9.9, author: PublishPress
Rank Math SEO: version: 1.0.42.3, author: Rank Math
Really Simple SSL: version: 3.3.2, author: Rogier Lankhorst, Mark Wolters (latest version: 3.3.3)
Starter Templates: version: 2.2.4, author: Brainstorm Force
TablePress: version: 1.11, author: Tobias B?thge
UpdraftPlus - Backup/Restore: version: 2.16.19.24, author: UpdraftPlus.Com, DavidAnderson
User Registration: version: 1.8.3, author: WPEverest
User Role Editor: version: 4.54, author: Vladimir Garagulya
WooCommerce: version: 4.1.0, author: Automattic
WooCommerce Admin: version: 1.1.1, author: WooCommerce
WooCommerce Advanced Free Shipping: version: 1.1.4, author: Jeroen Sormani
WooCommerce Bulk Editor: version: 1.0.5.1, author: realmag777
WooCommerce CMI Gateway: version: 1.1.0, author: cmi - CMI
WooCommerce Helper: version: 1.7.2, author: WooCommerce
WooCommerce Page Builder For Elementor: version: 1.1.5.5, author: DawnThemes
WooCommerce PDF Invoices & Packing Slips: version: 2.4.10, author: Ewout Fernhout
Wordfence Security: version: 7.4.7, author: Wordfence
WordPress Social Login: version: 2.3.3, author: Miled
WP Mail SMTP: version: 2.0.1, author: WPForms
WP Rocket: version: 3.5.5.1, author: WP Media

### wp-plugins-inactive (5) ###

Automatic Translate Addon For Loco Translate: version: 1.7.3, author: Cool Plugins
Email Verification / SMS verification / Mobile Verification: version: 3.4.3, author: miniOrange
Google Tag Manager for WordPress: version: 1.11.4, author: Thomas Geiger
Loco Translate: version: 2.3.4, author: Tim Whitlock
WordPress Importer: version: 0.7, author: wordpressdotorg

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Non disponible
imagemagick_version: Non disponible
gd_version: 2.2.5
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.26.3.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.5 64bit
php_sapi: litespeed
max_input_variables: 200000
time_limit: 360
memory_limit: 256M
max_input_time: 360
upload_max_size: 128M
php_post_max_size: 128M
curl_version: 7.62.0 OpenSSL/1.0.2k
suhosin: false
imagick_availability: false
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.2.31-MariaDB
client_version: mysqlnd 7.4.5

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/jismi/public_html/wp-content
WP_PLUGIN_DIR: /home/jismi/public_html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: false
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### wp_mail_smtp ###

version: 2.0.1
license_key_type: lite
debug: Aucune notification de débogage trouvée.
    Plugin Support James Osborne

    (@jamesosborne)

    @jismi Thanks for providing an update. Can you share an update version of your Site Health information once you have Site Kit activated on your site? This allows us to view some connection with your site.

    Thread Starter jismi

    (@jismi)

    @jamesosborne Thank you for your reply.
    I just reinstalled and activated Site Kit and connected to Google Services.
    Please find below the updated site health as requested.

    I see pages broken again in my site, namely:
    https://www.jismi.ma/inscription/
    https://www.jismi.ma/connexion/
    https://www.jismi.ma/produits/ (which is my shop page)
    https://www.jismi.ma/videos/ which just redirected to another site as described above

    Please note that these problems seem to appear only when Google Tag Manager is activated in Site Kit

    Thank you,

    
### wp-core ###

version: 5.4.1
site_language: fr_FR
user_language: fr_FR
timezone: Africa/Casablanca
permalink: /%postname%/
https_status: true
user_registration: 1
default_comment_status: open
multisite: false
user_count: 55
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/jismi/public_html
wordpress_size: loading...
uploads_path: /home/jismi/public_html/wp-content/uploads
uploads_size: loading...
themes_path: /home/jismi/public_html/wp-content/themes
themes_size: loading...
plugins_path: /home/jismi/public_html/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Hello Elementor (hello-elementor)
version: 2.3.0
author: L’équipe d’Elementor
author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
parent_theme: none
theme_features: post-thumbnails, menus, automatic-feed-links, title-tag, html5, custom-logo, editor-style, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
theme_path: /home/jismi/public_html/wp-content/themes/hello-elementor

### wp-plugins-active (36) ###

Akismet Anti-Spam: version: 4.1.5, author: Automattic
Click to Chat: version: 2.2, author: HoliThemes
Cloudflare: version: 3.4.1, author: John Wineman, Furkan Yilmaz, Junade Ali (Cloudflare Team)
Custom Product Tabs for WooCommerce: version: 1.7.1, author: YIKES, Inc.
Disable Cart Fragments: version: 1.21, author: Optimocha
Duplicate Post: version: 3.2.4, author: Enrico Battocchi
DynamicConditions: version: 1.4.6, author: RTO GmbH
Elementor: version: 2.9.8, author: Elementor.com
Elementor Pro: version: 2.9.4, author: Elementor.com
Envato Elements: version: 2.0.2, author: Envato
GTmetrix for WordPress: version: 0.4.4, author: GTmetrix
Indeed Ultimate Affiliate Pro: version: 5.6, author: indeed
Invisible reCaptcha: version: 1.2.3, author: Mihai Chelaru
My Custom Functions: version: 4.42, author: Space X-Chimp
NotificationX: version: 1.6.5, author: WPDeveloper
PublishPress Capabilities: version: 1.9.9, author: PublishPress
Rank Math SEO: version: 1.0.42.3, author: Rank Math
Really Simple SSL: version: 3.3.2, author: Rogier Lankhorst, Mark Wolters (latest version: 3.3.3)
Site Kit by Google: version: 1.8.0, author: Google
Starter Templates: version: 2.2.4, author: Brainstorm Force
TablePress: version: 1.11, author: Tobias B?thge
UpdraftPlus - Backup/Restore: version: 2.16.19.24, author: UpdraftPlus.Com, DavidAnderson
User Registration: version: 1.8.3, author: WPEverest
User Role Editor: version: 4.54, author: Vladimir Garagulya
WooCommerce: version: 4.1.0, author: Automattic
WooCommerce Admin: version: 1.1.1, author: WooCommerce
WooCommerce Advanced Free Shipping: version: 1.1.4, author: Jeroen Sormani
WooCommerce Bulk Editor: version: 1.0.5.1, author: realmag777
WooCommerce CMI Gateway: version: 1.1.0, author: cmi - CMI
WooCommerce Helper: version: 1.7.2, author: WooCommerce
WooCommerce Page Builder For Elementor: version: 1.1.5.5, author: DawnThemes
WooCommerce PDF Invoices & Packing Slips: version: 2.4.10, author: Ewout Fernhout
Wordfence Security: version: 7.4.7, author: Wordfence
WordPress Social Login: version: 2.3.3, author: Miled
WP Mail SMTP: version: 2.0.1, author: WPForms
WP Rocket: version: 3.5.5.1, author: WP Media

### wp-plugins-inactive (5) ###

Automatic Translate Addon For Loco Translate: version: 1.7.3, author: Cool Plugins
Email Verification / SMS verification / Mobile Verification: version: 3.4.3, author: miniOrange
Google Tag Manager for WordPress: version: 1.11.4, author: Thomas Geiger
Loco Translate: version: 2.3.4, author: Tim Whitlock
WordPress Importer: version: 0.7, author: wordpressdotorg

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Non disponible
imagemagick_version: Non disponible
gd_version: 2.2.5
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.26.3.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.5 64bit
php_sapi: litespeed
max_input_variables: 200000
time_limit: 360
memory_limit: 256M
max_input_time: 360
upload_max_size: 128M
php_post_max_size: 128M
curl_version: 7.62.0 OpenSSL/1.0.2k
suhosin: false
imagick_availability: false
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.2.31-MariaDB
client_version: mysqlnd 7.4.5

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/jismi/public_html/wp-content
WP_PLUGIN_DIR: /home/jismi/public_html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: false
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### google-site-kit ###

version: 1.8.0
php_version: 7.4.5
wp_version: 5.4.1
reference_url: https://www.jismi.ma
amp_mode: no
site_status: connected-site
user_status: authenticated
active_modules: site-verification, search-console, analytics, tagmanager
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
	https://www.googleapis.com/auth/analytics: ?
	https://www.googleapis.com/auth/analytics.readonly: ?
	https://www.googleapis.com/auth/analytics.manage.users: ?
	https://www.googleapis.com/auth/analytics.edit: ?
	https://www.googleapis.com/auth/tagmanager.readonly: ?
	https://www.googleapis.com/auth/tagmanager.edit.containers: ?
	https://www.googleapis.com/auth/tagmanager.manage.accounts: ?
search_console_property: sc-domain:jismi.ma
analytics_account_id: 1464?????
analytics_property_id: UA-1464???????
analytics_profile_id: 2008?????
analytics_use_snippet: yes
tagmanager_account_id: 6001??????
tagmanager_container_id: GTM-PVM????
tagmanager_amp_container_id: none
tagmanager_use_snippet: yes

### wp_mail_smtp ###

version: 2.0.1
license_key_type: lite
debug: Aucune notification de débogage trouvée.

    @jismi thanks for the details!

    Could tell us which tags you have configured in Google Tag Manager?

    For the page where there is a redirection to another site, is this other site known/ one that you own or is it a default page from your host?

    Thread Starter jismi

    (@jismi)

    Hello @reneesoffice

    Thank you for your reply.

    Here are the tags that I have configured
    – Google Analytics : Universal Analytics
    – Facebook Pixel
    – Conversion Tracking Tag (purchase confirmation page)
    – Google Ads Remarketing Tag

    The redirections are to another site which is – according to my hosting provider – belonging to one of their other clients, hosted on the same server.

    At your disposal for any other info,

    Plugin Support James Osborne

    (@jamesosborne)

    @jismi Thanks for providing the additional information. In order to test this further are you in a position to create a new Tag Manager container and activate just a single tag (such as a Custom HTML tag) before publishing? After doing so please connect Site Kit once more, connecting the Tag Manager module to that container?

    @jismi since we have not heard back, I am marking your topic as resolved. If you require further assistance, please open a new topic.

    Thread Starter jismi

    (@jismi)

    Dear @jamesosborne Dear @reneesoffice

    Sorry for my late response. I don’t have much time currently to solve that problem.
    Can I give you credentials to access my website so you can test and look for the solution ?

    Thank you so much for your help

    Best regards,

    Plugin Support James Osborne

    (@jamesosborne)

    @jismi While I understand you’re busy it’s not possible to login to users sites unfortunately, but hopefully we can assist from here if you manage to find the time to perform the suggested steps.

Viewing 10 replies - 1 through 10 (of 10 total)
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