Curious as to why a WAF blocked a legitimate purchaser

Hello @timelymanner1,

Try to install this fixed version and recheck this issue: https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip

Did it help?

Hello,

I have this exact same issue, I have tried the above fix and can confirm I am still experiencing the issue.

Hello @itsroryg,

Can you reach out to our support team so we can gather some more information from you concerning this issue? Please, create a private ticket:
https://cleantalk.org/my/support/open

Please, paste the link to this topic, so we can identify you quickly.

@dimitrycleantalk We installed the fix version and ran a couple of tests. The test cases *seem* to be fine. We’ll have to see what happens when an actual client attempts to use the form. Thanks!

Additionally, we disabled the signature on our side that could be causing this issue. We will be waiting for news from you.

Looks to be working again for my website too, thank you.

@itsroryg, thank you for your feedback. You’re welcome.

We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.