Cue Audio player disappeared

  • My website has been fine for about 10 months using Cue audio player plugin. Last Sunday I found out that Cue wasn’t showing up on my webpage. The playlist was there but the player which is a rectangular black box with a play button on it was not visible. I tried deactivating all the plugins and reactivating Cue and also updated Cue – no help.

    I’ve done very little editing for 10 months except adding text or a logo and a Reverbnation get email widget, which was the very last thing I did about 3 weeks ago, but I don’t’ think that caused the problem. Yet I still decided to go back to the revision before I installed that widget.

    Nothing worked, so I uploaded my Nov backup files for the complete website backup and replaced my current website with the Nov files. That fixed the problem. Cue is back. I did notice that the Stats folder was not replaced, so I still had some small edits I did in Feb and April and May intact.

    Today I’ve found that Cue is gone again. So I did the same procedure of restoring my website from the Nov 15 files. Cue is now back. How can I prevent this from happening again? Is there a better way of getting Cue back than the very involved task I’m doing? Why is this happening?

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  • Thread Starter GerryPeters1951

    (@gerrypeters1951)

    I may have a clue to solving this problem. After I posted last night in this forum , I edited my website and restored the revision I did on my audio page that has Cue to revert back to the way it was before Sunday.

    The small change I did Sunday was I did a temporary fix and added a hyperlink to take the viewer to my old Dreamweaver website, that I still have stored on my host. On my old website the audio player does work fine, since it’s not Cue and has nothing to do with WordPress. Unfortunately most will then be on my old website and not realize they should hit the back button to return to my WordPress website.

    After I did this revision restore, I found that I again lost Cue. So I uploaded my Nov files again and replaced my website. Cue came back after that and I checked it several times even with different browsers on different computers.

    This morning I just checked and it’s still working fine. This time I’ve been very careful about going into the editing mode for my website. It appears that’s the problem. Every time I’ve restored my Nov files, the very first time I’ve gone to my website to view it, a message comes on the screen saying that it needs to rebuild the database files (I think that’s the message) I choose ok and it quickly does it.

    So I’m wondering if this is the clue to the fix. I think the reason it needs to rebuild the database files is because the Stats folder never gets replaced, since it’s a system folder.

    I wonder if I can now edit my website and somehow manually choose to rebuild the database files or some other type or reset. Maybe that would fix it and not have Cue disappear. At this point I’m not going to edit my website, unless someone has something I need to try. I’ll keep checking it everyday and see if this is indeed what’s causing it

    Thread Starter GerryPeters1951

    (@gerrypeters1951)

    I spoke too soon, a few hours after this post I lost Cue again. It appears to be caused by WordPress autoupdates. 4.5.2 doesn’t work well with Cue and that appears to be the problem. I’ll know if I can go a few days without losing it. But I feel I found the culprit. I found a plugin that makes it easy to disable autoupdates.

    I’m sure there have been many horror stories caused by autoupdates. I hope eventually Cue or WordPress will fix this problem, but for now I’ll stay with 4.3.1

    One other baffling thing that I’d love an answer for is: this time I was able to replace my Stats folder with the Nov backup Stats folder. Yet why are the minor tweaks I made to my website showing up on the Nov backup that I just restored. Where is WordPress getting this info?

    . Is there some internet database that stores my info? or is there a hidden file or folder in my root directory? Or is WordPress finding my up to date Stats folder that I hid in a folder I created on my website? This is a little unnerving and spooky.

    Any ideas on what in the world is happening?

Viewing 2 replies - 1 through 2 (of 2 total)
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