CTX Facebook feed not updating automatically

Hello @zh793

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Please share:
1. The feed link.
2. Please go to CTX Feed > Status, click on the Copy Status and send us the status here.

Hello,

1- https://criticalhit.com.au/wp-content/uploads/woo-feed/facebook/xml/facebook.xml

2- `
WooCommerce Version: 5.6.0 – You are using the latest version of WooCommerce.

Product Types: ? Simple Product [simple]

? Grouped Product [grouped]

? External/Affiliate Product [external]

? Variable Product [variable]

? Gift Card [wgm_gift_card]

Total Products: WP Query: 4188
WC Product Query: 4187
Both Query: 4188

Product Total by Types.

? Grouped Product: 7

? Simple Product: 3919

? Variable Product: 261

? Wgm_gift_card Product: 1

? Product Variations: 982

Product Per Batch: 200

Product Query Type: WC_Product_Query

Default Customer Location: Default Customer Location
Shop Base Address

Store Address
Shop 1/377 Little Collins St
Melbourne
AU:VIC
3000

Multi Language Site: No

Multi Currency Site: No

WP DEBUG Status: WP_DEBUG is false. If you having any issue with the plugin then set WP_DEBUG to true so that you can find the issue from logs. You can learn more about debugging in WordPress from here.

WP CRON: Ok

Upload Directory: Ok – Writable.

Cache Plugin Installed: WP Rocket plugin is installed on your site. Please make sure that feed file URL or directory is excluded from caching. If not excluded, your feed file may not be updated instantly after feed update. Please read this doc about: How to exclude feed file URL or Directory from caching?

WordPress Multi Site: No

Home Url: https://criticalhit.com.au

Site Url: https://criticalhit.com.au

Version: 5.6.0

Log Directory: /home/customer/www/criticalhit.com.au/public_html/wp-content/uploads/wc-logs/

Log Directory Writable: Yes

WP Version: 5.8

WP Multisite: No

WP Memory Limit: 768 MB

WP Debug Mode: No

WP Cron: Yes

Language: en_AU

Server Info: Apache

Php Version: 7.4.23

Php Post Max Size: 256 MB

Php Max Execution Time: 300

Php Max Input Vars: 2.93 KB

Curl Version: 7.66.0, OpenSSL/1.1.1l-fips

Suhosin Installed: No

Max Upload Size: 256 MB

Mysql Version: 5.7.32

Mysql Version String: 5.7.32-35-log

Default Timezone: UTC

Fsockopen Or Curl Enabled: Yes

Soapclient Enabled: Yes

Domdocument Enabled: Yes

Gzip Enabled: Yes

Mbstring Enabled: Yes

Remote Post Successful: Yes

Remote Post Response: 200

Remote Get Successful: Yes

Remote Get Response: 200

Super Effective: 1.1 (Latest:0)

ManageWP – Worker (GoDaddy): 4.9.9

WooCommerce Pixel Manager (woopt): 1.11.5

Advanced Dynamic Pricing for WooCommerce (AlgolPlus): 3.2.6

WooCommerce Advanced Product Labels (BeRocket): 1.2.3.1

Afterpay Gateway for WooCommerce (Afterpay): 3.2.2

Akismet Anti-Spam (Automattic): 4.1.12

ATUM Export Pro (Stock Management Labs?): 1.3.9

ATUM Inventory Management for WooCommerce (Stock Management Labs?): 1.9.3

WordPress Backup & Security Plugin – BlogVault (Backup by BlogVault): 4.64

Simple Custom CSS and JS (SilkyPress.com): 3.37

Enhanced E-commerce for Woocommerce store (Tatvic): 4.1.3

Facebook for WooCommerce (Facebook): 2.6.4

Ultimate WooCommerce Gift Cards-<code>PRO</code> (MakeWebBetter): 3.0.3

Jetpack (Automattic): 10.0

WPBakery Page Builder (Michael M – WPBakery.com): 6.7.0

Mailchimp for WooCommerce (Mailchimp): 2.5.2

MC4WP: Mailchimp for WordPress (ibericode): 4.8.6

Porto Theme – Functionality (P-Themes): 2.1.3

Redirection (John Godley): 5.1.3

SiteGround Optimizer (SiteGround): 5.9.6

Shortcode in Menus (Gagan Deep Singh): 3.5.1

Smart Slider 3 (Nextend): 3.5.0.10

TI WooCommerce Wishlist (TemplateInvaders): 1.28.3

UberMenu Icons (Chris Mavricos, SevenSpark): 3.2.2

UberMenu 3 – The Ultimate WordPress Mega Menu (Chris Mavricos, SevenSpark): 3.3.1.1

Product Customer List for WooCommerce (Kokomo): 2.9.3

CTX Feed (WebAppick): 4.4.22

WPC Frequently Bought Together for WooCommerce (WPClever): 3.8.4

WooCommerce Custom Product Addons (Free) (Acowebs): 2.5.3

Ultimate Gift Cards For WooCommerce (MakeWebBetter): 2.1.3

WPC Product Timer for WooCommerce (WPClever): 3.4.5

WooCommerce Advanced Bulk Edit (George Iron): 4.6.2.3

Australia Post WooCommerce Extension PRO (WPRuby): 3.2.1 (Latest:3.3.0)

WooCommerce Category Accordion (TechieResource): 2.0

WooCommerce Conditional Shipping and Payments (SomewhereWarm): 1.9.4 (Latest:1.9.5)

WOOCS – WooCommerce Currency Switcher (realmag777): 1.3.7

WooCommerce PayPal Checkout Gateway (WooCommerce): 2.1.2

WooCommerce Google Ads Dynamic Remarketing (woopt): 1.8.1

Booster for WooCommerce (Pluggabl LLC): 5.4.6

WooCommerce Min/Max Quantities (WooCommerce): 2.4.24

WooCommerce PDF Invoices & Packing Slips (Ewout Fernhout): 2.9.3

WooCommerce Points and Rewards (WooCommerce): 1.6.43 (Latest:1.7.0)

WooCommerce Product Categories Selection (PluginForage.com): 2.0

WooCommerce Shipping & Tax (WooCommerce): 1.25.18

WooCommerce Square (WooCommerce): 2.5.3

WooCommerce (Automattic): 5.6.0

Yoast SEO Premium (Team Yoast): 15.2.1

WP Crontrol (John Blackbourn & crontributors): 1.10.0

WP-Lister Pro for eBay (WP Lab): 2.9.6

WP Mail SMTP (WPForms): 3.0.3

WP Rocket (WP Media): 3.9.3

WP Engine Automated Migration (WPEngine): 4.62

Smush Pro (WPMU DEV): 3.9.0

WPMU DEV Dashboard (WPMU DEV): 4.11.3

Yoast SEO: WooCommerce (Team Yoast): 12.7

YITH Point of Sale for WooCommerce (YITH): 1.0.20

Zip – WooCommerce (Zip): 2.3.7

Feed Files
https://criticalhit.com.au/wp-content/uploads/woo-feed/facebook/xml/facebook.xml

Fatal Errors
No Logs Found.
`

Thank you for the quick response.

Hello @zh793

Please kindly follow this documentation for WP Rocket: How to solve Feed Configuration not updating issue? and let us know further.

Hello,

We already did the process mentioned in the documentation but the issue was not resolved.

Thank you

Hello @zh793

Would you please mention, how you reproduced the issue?

Hello,

The issue isnt reproduced it was never resolved.

Thank you.

Hello @zh793

Would you please let us know, is this problem is solved?

have you solved the issue?

Hello @zh793

1. Please increse Php Max Execution Time to 600. You can contact with hosting provider to increase it.

2. Please follow this documentation: How to Fix Auto Feed Update, not Working Issue?

Let us know, after the change, auto-feed uploading problem will solve or not.

Thanks

Hi @zh793,

It’s been a while since I heard from you. Hopefully, your problem has been solved. I’ll mark this as resolved. In the future, if you face any error or looking for some functionality, click “Open a new topic” and describe your issue in detail as much detail as you can. We will solve your problem anytime.

Hi, i have the same problem

WooCommerce Version: 6.0.0 - You are using the latest version of WooCommerce.

Product Types: ?  Prodotto Semplice [simple]

?  Grouped Product [grouped]

?  Prodotto Esterno/Affiliate [external]

?  Prodotto Variabile [variable]

?  Product Bundle [bundle]

Total Products: WP Query: 175
WC Product Query: 175
Both Query: 175

Product Total by Types.

?  Bundle Product: 10

?  Simple Product: 20

?  Variable Product: 145

?  Product Variations: 1043

Product Per Batch: 200

Product Query Type: WC_Product_Query

Default Customer Location: Default Customer Location

Store Address
Via Guglielmo Marconi, 2
Santa Maria a Monte
IT:PI
56020

Multi Language Site: WPML

Multi Currency Site: WooCommerce Multilingual

Below Multi Currency Plugins are compatible with Woo Feed Pro. 

?  Currency Switcher WooCommerce by Aelia
?  WooCommerce Currency Switcher by Realmag777
?  WooCommerce Multilingual
?  Polylang

WP DEBUG Status: WP_DEBUG is false. If you having any issue with the plugin then set WP_DEBUG to true so that you can find the issue from logs. You can learn more about debugging in WordPress from here.

WP CRON: Ok

Upload Directory: Ok - Writable.

Cache Plugin Installed: LiteSpeed Cache plugin is installed on your site. Please make sure that feed file URL or directory is excluded from caching. If not excluded, your feed file may not be updated instantly after feed update. Please read this doc about: How to exclude feed file URL or Directory from caching?

WordPress Multi Site: No

Home Url: https://www.cavallini.shop

Site Url: https://www.cavallini.shop

Version: 6.0.0

Log Directory: /home/cavallini/domains/cavallini.shop/public_html/wp-content/uploads/wc-logs/

Log Directory Writable: Yes

WP Version: 5.8.2

WP Multisite: No

WP Memory Limit: 512 MB

WP Debug Mode: No

WP Cron: Yes

Language: it_IT

External Object Cache: Yes

Server Info: LiteSpeed

Php Version: 7.4.20

Php Post Max Size: 64 MB

Php Max Execution Time: 300

Php Max Input Vars: 2.93 KB

Curl Version: 7.61.1, OpenSSL/1.1.1k

Suhosin Installed: No

Max Upload Size: 64 MB

Mysql Version: 5.5.5

Mysql Version String: 5.5.5-10.5.10-MariaDB

Default Timezone: UTC

Fsockopen Or Curl Enabled: Yes

Soapclient Enabled: Yes

Domdocument Enabled: Yes

Gzip Enabled: Yes

Mbstring Enabled: Yes

Remote Post Successful: Yes

Remote Post Response: 200

Remote Get Successful: Yes

Remote Get Response: 200

Astra Child: 1.0.0 (Latest:0)

WPML Multilingual CMS (OnTheGoSystems): 4.5.2

Astra Pro (Brainstorm Force): 3.6.5

Google Tag Manager for WordPress (Thomas Geiger): 1.14.1

e-motion - Made4ecommerce (e-motion): 1.0.5

Elementor Pro (Elementor.com): 3.5.2

Elementor (Elementor.com): 3.5.3

Insert Headers and Footers (WPBeginner): 1.6.0

Cookie and Consent Solution for the GDPR & ePrivacy (iubenda): 2.5.8

Jetpack (Automattic): 10.4

Klarna Payments for WooCommerce (krokedil, klarna, automattic): 2.7.1

LiteSpeed Cache (LiteSpeed Technologies): 4.4.6

Loco Translate (Tim Whitlock): 2.5.5

Mailchimp for WooCommerce (Mailchimp): 2.5.4

PixelYourSite (PixelYourSite): 8.2.15

Post SMTP (Yehuda Hassine): 2.0.23

SVG Support (Benbodhi): 2.3.19 (Latest:2.3.20)

Toolset Types (OnTheGoSystems): 3.4.15

CTX Feed Pro (WebAppick): 5.3.8

Checkout Field Editor for WooCommerce (ThemeHigh): 1.5.1

WooCommerce Stripe Gateway (WooCommerce): 5.9.0

WooCommerce Multilingual (OnTheGoSystems): 4.12.3

WooCommerce Product Bundles (WooCommerce): 6.13.2

WooCommerce Bulk Product Editor (Lagudi Domenico): 2.7

WooCommerce Variation Swatches and Photos (Element Stark): 3.1.5

WooCommerce (Automattic): 6.0.0

WooLentor - WooCommerce Elementor Addons + Builder (HasThemes): 2.1.4 (Latest:2.1.5)

WP File Manager (mndpsingh287): 7.1.3

LiveChat (LiveChat): 4.5.3

WPML String Translation (OnTheGoSystems): 3.2.0

Feed Files
https://www.cavallini.shop/wp-content/uploads/woo-feed/facebook/xml/cavallini-catalogo.xml

Fatal Errors
No Logs Found.

Hello @cavallinishop

We have already answered your reply on the other thread.
Please, continue there for further instructions.

Best regards,

• This reply was modified 3 years, 2 months ago by ansarybadal.