CTA button not working

  • Resolved darmenti

    (@darmenti)


    7 years, 5 months ago

    Out Icegram action-bar CTA seems to not be working for some users. If you go to our blog — https://www.tripadvisor.com/VacationRentalsBlog/ — and wait 10 seconds, you’ll see the popup at the bottom of the screen. “Did you know…” with a CTA button “I’m Interested”. However, for me that button is not clickable. Even though it should be going to a different page. I can confirm that I have the Target Link set up appropriately in WordPress. Other users I’ve tested with are also not getting a working button CTA. Please help!

Viewing 3 replies - 1 through 3 (of 3 total)

  • @darmenti,

    It look like conflict with some another plugin.
    There is one popup/div(invisible) on the top of the button with highest possible z-index. This makes the button inaccessible and it is not responding to the clicks.

    Please refer the screenshot.

    You can change the position of that popup (from another plugin), may be on the bottom-left of the screen OR can be tweaked with some css changes.
    Add the below css code into ‘Icegram campaign > Custom Code > CSS’ textarea. This will give highest z-index to Icegram message and little less to the popup from another plugin.

    
#os_auto_engage_box{
  z-index: 2147483640;
}

#ig_this_message{
  z-index: 2147483647;
}

    I hope this helps.
    Thanks.

    Thread Starter darmenti

    (@darmenti)

    Thank you! It appears that worked!

    Plugin Author Icegram

    (@icegram)

    @darmenti,

    Thank you for your reply.
    Glad to here that it works.
    BTW, I would be really grateful if you could drop us a 5 star rating about our product+service on this link.

    It’ll hardly take 2 minutes and will surely make our day ??

    Thank you in advance ??

    Have a great day ahead!

Viewing 3 replies - 1 through 3 (of 3 total)
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