ct_mail_send_connection_report_IS_NOT_EXISTS

  • Resolved mahyulan

    (@mahyulan)


    1 year, 12 months ago

    I suddenly received the error:
    ct_mail_send_connection_report_IS_NOT_EXISTS

    Never happened before. Don’t know what it means and what I should do.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @mahyulan.

    Please, reinstall the plugin with the Complete Deactivation option:
    1) WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Complete Deactivation” to “On” —> Save Changes.
    2) WordPress Admin Page —> Plugins —> Installed plugins —> Anti-Spam by CleanTalk —> Deactivate and then Delete.
    3) Then install it anew: https://cleantalk.org/help/install-wordpress.

    Thread Starter mahyulan

    (@mahyulan)

    Hello,

    That sound quite drastic for a one-time? event.
    I assume all existing whitelists are being kept and not deleted?

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    This will reset all settings in the plugin to the default values. If you have an Extra Package, you can save the settings template to restore later (https://cleantalk.org/help/plugin-template).

    Your whitelists are stored in the cloud, they will remain safe.

    Thread Starter mahyulan

    (@mahyulan)

    Hello,

    I do have it on all my websites now….
    This seems to be a bug in the new version of CleanTalk

    Plugin Support katereji

    (@katereji)

    Hello @mahyulan
    You are right. We will fix this as soon as possible and release a version of the plugin.
    This error shouldn’t affect the web form protection.

    I did the following:

    Please, reinstall the plugin with the Complete Deactivation option:
    1) WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Complete Deactivation” to “On” —> Save Changes.
    2) WordPress Admin Page —> Plugins —> Installed plugins —> Anti-Spam by CleanTalk —> Deactivate and then Delete.
    3) Then install it anew: https://cleantalk.org/help/install-wordpress.

    It didn’t fix the issue until I also deleted the plugin completely from my plugin list and re-added the plugin

    Now it’s asking me to revalidate my email but it has no button to resend a validate email link so now I have this notification, lol.. :(.

    Plugin Support amagsumov

    (@amagsumov)

    Hello @aprilnarducci

    If you are still experiencing the problem with the validation of your CleanTalk account, please contact us directly via our Support system:
    https://cleantalk.org/my/support/open

    Thank you.

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello,

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘ct_mail_send_connection_report_IS_NOT_EXISTS’ is closed to new replies.