.csv missing message contents if not edited

  • First, we love this plugin, depend upon it and are so thankful you are maintaining it!

    I am having two problems. We have a customizable message. Some users are customizing it, some aren’t. When I download the .csv, I only get content in the message field if they customized it. The default message isn’t included. Also, if they add punctuation, it throws off the field segmenting, but that I can fix.

    The emails are all being sent to a single email address that we have access to. Out of 416 emails so far, only about 285 have arrived at the gmail address (we’ve combined everything in spam, junk, promo, social, inbox etc. I’ve searched the ineverything: search box for names in the download that did not arrive at the email. They are not grouped by time, we’re still getting emails. I’ve checked everything on gmail’s list of why I wouldn’t be getting emails. Any ideas?

    The page I need help with: [log in to see the link]

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