CSV Import Timeout

  • Hi Tijmen,

    While attempting to upload a batch of 83 stores using the WP Store Locator CSV Manager Import function, we received an error message as follows:

    “Something went wrong connecting to the Google Geocode API: cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received

    Please try again later.”

    Additional info:
    – The uploader got through about ~61 stores and then the rest of the stores were not uploaded.
    – Upon uploading the remaining 22 stores in a second attempt, they went through OK.
    – We were not missing any store names, addresses, cities, or states in the upload file
    – I tried uploading the stores with the “new” wpsl-gmap.min.js you provided last week to fix the Los Angeles, CA stores not showing and with the original wpsl-gmap.min.js. Same issue occurred, so not related to the code fixes. (As an aside – Los Angeles, CA stores now show even with the original wpsl-gmap.min.js file in place)

    Basically we’re able to upload 61 stores at a time, and it seems like there’s an API timeout issue. Let me know if you need more details. Thanks!!

    Best Regards,
    Patrick Dyer

    • This topic was modified 6 years, 5 months ago by pcdrgf.
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  • Plugin Author Tijmen Smit

    (@tijmensmit)

    Hi,

    This sounds like a network issue from your host connecting to the Google Geocode API, or maybe how cURL is configured on your host. Can you ask your host if they are blocking anything cURL related, and also if they can maybe try to increase the maximum execution time / memory limit.

    The plugin already tries to increase the maximum execution time, but this isn’t allowed on all servers.

    Also, support on the forum here is only for the store locator plugin itself, support for the add-ons is here. So if you could respond through the contact form on my site ??

Viewing 1 replies (of 1 total)
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