To check better into this and to get a better understanding, please provide the following:

— Your system status: Please share a copy of your site’s System Status, You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

— A copy of your CSV file, you can provide us a link for example to Google Docs or Dropbox to the file, you can keep some products on it, the ones that were not working properly.

Let us know, thank you.

Sorry for the delay, Can I send both two items by email to you? the are both very small in size less than 600kb for both. PS what email address do I send them to?

Kind Regards

Lorraine

You can send the system status report via https://pastebin.com/ and allow the file a timeframe of let’s say 7 days that way anyone can help in this thread. (You can redact the sensitive information in the repost, for the most part, users redact their website URL).

Regarding the file, you can send it via Google Docs link or Dropbox.

Thanks.

Who do I address both of the above to? I have never used either of the above to send information to.

Thanks

Once you upload the system status to pastebin.com and the .CSV file to google drive/dropbox you will get a shareable link that you can paste while replying to this thread.

Here is how to use pastebin.com: https://www.youtube.com/watch?v=oCS0kU5VFA4
Here is how to share documents with Google drive: https://support.google.com/docs/answer/2494822

Thanks.