CSV files issues on WooCommerce

Hi,

After having two issues with CSV files on my live WooCommerce shop and discussing it with your email support, I also post the problems here for further investigation:

Issue no1: CSV files not appearing on media library grid mode

I made the following test:

I created a clean installation of WP on my server and without any plugins activated (just with Twenty Twenty default WP theme), I uploaded manually via FTP one of my CSV files (file1.csv).

After checking my media library, I was able to see the CSV file1 on both list and grid view of it.

On 2nd phase, I installed only WooCommerce plugin. Please check my screenshot here:

After that, I uploaded another CSV file (file2.csv) but this time not manually via FTP. but via default importer of WooCommerce. After checking my media library, I was able to see the CSV file only on list view and not on grid view this time.

After the above test, I suppose that this issue is related with default Import mechanism of WooCommerce plugin. Could you please make the same test on your end and inform me if you get the same appearance error?

Issue no2: CSV files removal from server after a certain period of time (usually almost 24 h)

After uploading via WooCommerce import all of my shop products (10 CSV files) yesterday, I was able to see them at my media library (only at list view and not on grid view as already mentioned above) and at my /wp-content/uploads/2019/12 folder. In addition all images and attributes were assigned normally to the products without issues (all CSV files are created according to official documentation of WooCommerce). After checking my live site today, I see that all CSV files that I have uploaded yesterday are disappeared (I don’t see them at my media library list view nor at my /wp-content/uploads/2019/12 folder). This doesn’t have any affect on the products, they are all still appeared correctly on both back-end and front-end of my site. I can say with safety that none of my plugins are responsible for this deletion as they were all de-activated since yesterday and I had only default storefront theme enabled. I don’t know if the issue is maybe related with WP default settings for CSV files (or maybe WooCommerce default settings) or with specific settings of my server on Siteground. From my side, it sounds like a CRON might be involved on this case.

Waiting for your further advice on the above issues.