CSV Export Files Empty

  • Resolved contentwiseng

    (@contentwiseng)


    2 years, 9 months ago

    I’ve been using the free version of the form for a while and noticed that each time I try to export form entries to CSV format, the file that I download is usually empty; it shows no data. I always have to manually copy out the entries and that is a lot of work.

    I thought it was because of free version, now I’ve purchased the premium but it’s still the same thing. The main reason I purchased the premium is so I can export entries in pdf and other formats. Why am I getting empty CSV files?

Viewing 1 replies (of 1 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    Hi dear @contentwiseng ,
    Thanks for your inquiry,

    There is a common character formatting issue in Excel which may affect the exported CSV file of form submissions. Please, follow the guide to troubleshoot the issue.

    In case you still face the issue, please contact our technical team using the following form”.

    Best Regards,
    Mane

Viewing 1 replies (of 1 total)
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