CSS Selector only showing 1 calendar

  • Hello,

    I’m having trouble with the date picker only showing one selector. I’ve swapped these around in order to check that this is the issue and yes, it is.

    There have been no issues until a few days ago when customers reported there was no drop down calendar showing. I deleted the old fields and added in new fields and that’s when the one selector appeared. I have cleared the cache as previous support tickets noted to do however the second selector is still not showing up.

    Here are the inputs I have currently: pa-date-time-picker-depart,pa-date-time-picker-arrive

    I’ve updated all plugins and themes and have cleared the cache multiple times as well as checking it on an incognito browser but still nothing.

    I’ve tried Google Chrome and Safari and the issue is showing up on both browsers.

    As we receive ~20 bookings per day, resolving this issue is a big priority!

    Looking forward to rectifying this issue.

    Regards, Kathryn.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello Kathryn,

    Thank you for reaching out to us about the date picker issue you’re experiencing. We understand the urgency, and we’ll do our best to resolve this quickly.

    To address this, let’s first explore any recent changes that may have impacted the date picker’s functionality. If you made any updates or changes to your website within the past few days, it’s possible that these modifications are affecting the date picker.

    Here’s a suggestion: If you suspect that recent changes might be the cause, you can try the following steps:

    1. Contact Your Web Hosting Provider: Reach out to your web hosting provider and inquire if they can restore your website to a previous state, perhaps a day or so before the date picker issue started. This can help eliminate any recent changes as the root cause.
    2. Review Recent Updates: Examine any recent updates, installations, or changes to plugins, themes, or custom code on your website. Sometimes, conflicts can arise due to updates that haven’t been thoroughly tested.
    3. Plugin and Theme Testing: Temporarily deactivate plugins one by one to see if any of them are causing the issue. Additionally, consider switching to a default theme (like Twenty Twenty-One) to rule out theme-related problems.
    4. Check for JavaScript Conflicts: Verify if there are any JavaScript conflicts on your website that might interfere with the date picker. You can use browser developer tools to check for errors in the Console tab. As per my testing there are errors being generated and is related to the form. See: https://share.getcloudapp.com/QwuBYWQo

    Please perform these steps and let us know if that helps.

    Best,

    Niel, Input WP Support Team

Viewing 1 replies (of 1 total)
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