• Resolved garrisont

    (@garrisont)


    Hi,

    First of all, this is the best review plugin I’ve used. Great job, and thanks ?? I’m especially excited for the addons with yelp and trip advisor.

    I am having an issue, which I’ve found a temporary workaround on, but I’ll need another resolution to be able to continue using the plugin.

    (as you can see below) I also am using the plugin Animate It! v2.3.1. This plugin is somehow incompatible with Site Reviews… with both plugins activated and nothing else done, my pages display a 500 error (on the whole website)

    I added the hook
    add_filter( ‘site-reviews/assets/css’, ‘__return_false’ );
    into my themes functions.php and that lets the pages load.

    But now my customizer (wp-admin/customize.php) gives me a 500 error.

    I have removed all of the css I had in the customizer, and put it into my themes style.css file, but I am going to need to be able to have access to the customizer for me to be able to continue to use the plugin.

    I hope that makes sence. Any insight or help wiht this issue is much appreciated. My systems info is listed below.

    Thanks for your time and help!

    Garrison

    [PLUGIN DETAILS]
    Current version …………………… : 2.14.0
    Previous version ………………….. :

    [BROWSER DETAILS]
    Browser Name ……………………… : Chrome 64.0.3282.186
    Browser UA ……………………….. : Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36

    [SERVER CONFIGURATION]
    Host Name ………………………… : GoDaddy ()
    MySQL Version …………………….. : 5.6.38
    PHP Version ………………………. : 5.6.34
    Server Info ………………………. :
    Server IP Address …………………. :

    [PHP CONFIGURATION]
    Default Charset …………………… : UTF-8
    Display Errors ……………………. : N/A
    Max Execution Time ………………… : 30
    Max Input Nesting Level ……………. : 64
    Max Input Vars ……………………. : 1000
    Memory Limit ……………………… : 256M
    Post Max Size …………………….. : 8M
    Session Cookie Path ……………….. : /
    Session Name ……………………… : PHPSESSID
    Session Save Path …………………. : /var/cpanel/php/sessions/ea-php56
    Session Use Cookies ……………….. : On
    Session Use Only Cookies …………… : On
    Upload Max Filesize ……………….. : 2M

    [PHP EXTENSIONS]
    cURL …………………………….. : Supported
    fsockopen ………………………… : Supported
    SOAP Client ………………………. : Not Installed
    Suhosin ………………………….. : Not Installed

    [WORDPRESS CONFIGURATION]
    Active Theme ……………………… : Altitude Pro v1.1.3
    Home URL …………………………. : https://noblegaragedoorandgaterepair.com
    Language …………………………. : en
    Memory Limit ……………………… : 40M
    Multisite ………………………… : No
    Page For Posts ID …………………. : 0
    Page On Front ID ………………….. : 117
    Permalink Structure ……………….. : /%category%/%postname%/
    Post Stati ……………………….. : publish, future, draft, pending, private, trash, auto-draft, inherit
    Remote Post ………………………. : Works
    Show On Front …………………….. : page
    Site URL …………………………. : https://noblegaragedoorandgaterepair.com
    Table Prefix ……………………… : Acceptable (3)
    Timezone …………………………. :
    Version ………………………….. : 4.9.4
    WP Debug …………………………. :
    WP Max Upload Size ………………… : 2 MB
    WP Memory Limit …………………… : 40M

    [ACTIVE PLUGINS]
    – Animate It! v2.3.1 …….. : animate-it/edsanimate.php
    – Display PHP Version v1.4 .. : display-php-version/display-php-version.php
    – Easy Google Fonts v1.4.3 .. : easy-google-fonts/easy-google-fonts.php
    – Genesis Simple Edits v2.2.1 : genesis-simple-edits/plugin.php
    – Limit Login Attempts v1.7.1 : limit-login-attempts/limit-login-attempts.php
    – Page scroll to id v1.6.2 .. : page-scroll-to-id/malihu-pagescroll2id.php
    – PageSpeed Ninja v0.9.21 … : psn-pagespeed-ninja/pagespeedninja.php
    – Really Simple SSL v2.5.26 . : really-simple-ssl/rlrsssl-really-simple-ssl.php
    – Site Reviews v2.14.0 …… : site-reviews/site-reviews.php
    – WPFront Scroll Top v1.6.2 . : wpfront-scroll-top/wpfront-scroll-top.php
    – WP Smush v2.7.8 ……….. : wp-smushit/wp-smush.php
    – Yoast SEO v7.1 ………… : wordpress-seo/wp-seo.php

    [PLUGIN SETTINGS]
    general.require.approval …………… : no
    general.require.login ……………… : no
    general.require.login_register ……… : no
    general.notification ………………. : custom
    general.notification_email …………. : [email protected]
    general.webhook_url ……………….. :
    general.notification_message ……….. : A new {review_rating}-star review has been submitted:\n{review_title}\n{review_content}\n{review_author} <{review_email}> – {review_ip}\n{review_link}
    reviews.date.format ……………….. : default
    reviews.date.custom ……………….. : F j, Y
    reviews.assigned_links.enabled ……… : no
    reviews.avatars.enabled ……………. : no
    reviews.excerpt.enabled ……………. : yes
    reviews.excerpt.length …………….. : 55
    reviews.schema.type.default ………… : LocalBusiness
    reviews.schema.type.custom …………. :
    reviews.schema.name.default ………… : post
    reviews.schema.name.custom …………. :
    reviews.schema.description.default ….. : post
    reviews.schema.description.custom …… :
    reviews.schema.url.default …………. : post
    reviews.schema.url.custom ………….. :
    reviews.schema.image.default ……….. : custom
    reviews.schema.image.custom ………… : https://noblegaragedoorandgaterepair.com/wp-content/uploads/2018/03/noble-garage-door-and-gate-repair-logo.png
    reviews-form.required ……………… : [content, name, name, email]
    reviews-form.akismet ………………. : no
    reviews-form.recaptcha.integration ….. :
    reviews-form.recaptcha.key …………. : **********
    reviews-form.recaptcha.secret ………. : **********
    reviews-form.recaptcha.position …….. : bottomleft
    reviews-form.blacklist.entries ……… :
    reviews-form.blacklist.action ………. : unapprove
    strings ………………………….. :

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    Thanks for reporting this. It will make it easier to help you if you can confirm two things for me:

    1. Have you tried temporarily switching to the twentyseventeen WordPress theme to rule out a possible theme conflict?
    2. Have you tried disabled all plugins except for Animate It! and Site Reviews to test that it is the two plugins in conflict and not another plugin involved?

    Let me know the result of those two things and then I’ll look into a fix for you.

    Thanks

    Thread Starter garrisont

    (@garrisont)

    Thanks for the reply!

    The results from:
    1. switching to the twentyseventeen WordPress theme
    – the Site Reviews plugin worked with all plugins activated (including Animate It! and PageSpeed Ninja)

    2. disabled all plugins except for Animate It! and Site Reviews (in Genesis Altitude Pro theme)
    – the two worked together, as I continued to activate the plugins, it wasn’t until I activated PageSpeed Ninja that it stopped working.

    I currently have Animate It! and Site Reviews running after doing this, with PageSpeed Ninja deactivated.

    So maybe PageSpeed Ninja is trying to minimize some css or js that is already minimized or it’s trying to order the js loading..

    I would like to have the two work together.. if you have any insight or advice to help me make that happen, it would be amazing.

    Thanks,

    Garrison

    • This reply was modified 6 years, 8 months ago by garrisont.
    Plugin Author Gemini Labs

    (@geminilabs)

    I would next suggest to disable all optimization options in the Pagespeed Ninja plugin and then enable them one-by-one to determine which option is causing the problems.

    Once you have tracked down the option causing the problems, let me know.

    Thread Starter garrisont

    (@garrisont)

    I ended up switching it over to Hummingbird to optimize the speed.
    Thanks for your help!

Viewing 4 replies - 1 through 4 (of 4 total)
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