Css code showing in top of emails

Hello @tamsin-carter ,

Thanks for contacting us. Hope you are doing well.

This plugin update is about to release in couple of days. You will get this thing resolve in that update.

In case, if you still face any issues after update then we will help you out.

Thanks & Regards,
WP Experts Support Team

Thank you that is good news, I look forward to the update.

There is also a large white space at the top and bottom of my emails (inside the header/footer). Is this likely to be resolved too or do you think it is a separate issue?

Tamsin

Hello @tamsin-carter ,

Can you please share the screenshot of the spacing in email template? We would like to see it first to replicate the same scenario.

Hope to hear from you soon.

Thanks

Hi, I only just saw this message sorry. Has the plugin been updated yet to stop the code showing issue?

Also here are screenshots of the emails with space at the top. The worst are associated with memberpress and limit login attempts reloaded plugins. The updraftplus ones are fine. Other emails have spaces too but here is a selection.

https://www.dropbox.com/scl/fi/982rjocnbz4zd92eay85d/TLC-email-screenshot-1.jpg?rlkey=vgh4ganazsdn9zr7wou3b10li&dl=0

https://www.dropbox.com/scl/fi/suvxhk07hc6zzkqpqz0zc/TLC-email-screenshot-2.jpg?rlkey=fpy3850nn8mbg3zhrmlh4xtqx&dl=0

https://www.dropbox.com/scl/fi/5xfdnyafzrn25mvf4vfrc/TLC-email-screenshot-3.jpg?rlkey=m1icmifgwsrrums1kexo4u0lt&dl=0

https://www.dropbox.com/scl/fi/vl4p6jlrdv4cmim3ist9r/TLC-email-screenshot-4.jpg?rlkey=stds3vowrvaps9esyaje49n1i&dl=0

• This reply was modified 8 months, 3 weeks ago by Tamsin Carter.

Hi @tamsin-carter,

I hope this message finds you well.

We’re happy to let you know that our beta version 1.5 is now available. This version includes new features and fixes for various bugs. You can download beta version 1.5 from the following link:

Download Beta v1.5

We recommend trying this version and share the feedback with us. If you still experience the same problems, let us know. We are always available to help and want to ensure that you have the best experience with our plugin.

Thanks.

• This reply was modified 8 months, 2 weeks ago by Muhammad Usama.

Hi @tamsin-carter ,

I hope you are doing well.

Please confirm if your issue has been resolved by using the beta version (V1.5). If so, kindly share your feedback. It would be greatly appreciated as it will help us determine whether to release the beta version for our other users.

Looking forward to hearing from you soon.

Thanks.

Hi @tamsin-carter ,

We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

Have a great day!

Hi, Sorry for the delayed response. I have tested this and when I uploaded it, it reset my template so I have adjusted that. It works ok however, the option to add text to the header which says it will be used as alt text and only show when the logo is not used, is showing below the logo.

Like this.

For now I have removed the alt text but I would like it to appear.

I hope you can help.

I will keep testing to see if all the css code has stopped showing now and let you know.

Thanks

Tamsin

Hello @tamsin-carter,

We are unable to see the logo that you have provided. Can you please share it again so we can look into it?

Thank you

Here is the view when Alt text is added as well as the logo.

This shows in the customiser as well as the emails that come through.

I have also found another issue which is that some memberpress receipt email notifications are coming through blank (completely blank, no header footer or content). Also all subject lines seem to be the same now and not related to the content of the emails.

I hope you can help.

Tamsin

Hello @tamsin-carter,

Thanks for sharing the screenshot. It seems like there is a site-specific issue because we are unable to replicate the mentioned issue on our staging site.

We need additional details, please email us at this address ( support@wpexperts.io ) so we can help resolve your issue.

Just to confirm that the issue is now resolved with the new version of the plugin you sent me. Thank you for looking at my case and getting it resolved so quickly.

Tamsin

Hello @tamsin-carter,

Thanks for the feedback, If you have any questions, feel free to reach out. We’re here to assist you.

Also, we would greatly appreciate your kind and honest review. Your feedback is important to us and can help other users make informed decisions about our product and services. Thank you for taking the time to share your thoughts.

Thank you