CrowdSec Enroll process not working

  • Hi,
    I’ve not encountered this before on other sites, but I copy/pasted my CrowdSec Enroll ID and saved the settings but it still says:

    Your site isn’t registered with CrowdSec yet.

    Nothing on the CrowdSec site is helpful for me. What are my options now to fix this?

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter dleigh

    (@dleigh)

    Hi @paultgoodchild – any thoughts on this? Thanks!

    Thread Starter dleigh

    (@dleigh)

    Would cancelling/recreating my Crowdsec account work?

    Plugin Author Paul

    (@paultgoodchild)

    Hi,

    Sorry for the delay in getting back to you on this. We’ve done some testing and we can see no way to break this so that a machine doesn’t enroll.

    CrowdSec have made a number of changes recently and one of them is a limit to the number of machines you can connect to the account. Can you check that you have a limit, and whether you’ve exceeded it?

    I very much doubt you would need to see create new Crowdsec accounts.

    Thanks,

    Thread Starter dleigh

    (@dleigh)

    Well, when I go to CrowdSec, I have a “Security Engine” enrolled, which is at our site. Here’s what it looks like to me: https://filerun.leighweb.com/wl/?id=on0MYoQDc1aNkkhFLbl9GJqMtbZdsC9n

    Is that proof of enrollment?

    Clicking on the “3-dot” menu, I can copy a machine id and the id seems legit. Is there any way that this line in Strings.php:

    $machID = $con->getModule_IPs()->getCrowdSecCon()->getApi()->getMachineID();

    might be failing for some reason and hence, the machine id is not getting filled? ‘Cause it seems to be there on the CrowdSec side.

    • This reply was modified 1 year, 6 months ago by dleigh.
    Thread Starter dleigh

    (@dleigh)

    On that same 3-dot menu, I just tried “removing the security engine” and it did so. Now when I try to enroll, it will NOT enroll the engine. I can’t get back to the view that is in the image in the above post. I remove the enroll id save the page and then add it back and save the page and no change – either on the Shield configuration page nor in CrowdSec. It won’t enroll now.

    I have the Health Check & Troubleshooting plugin installed so I did the troubleshooting on the Shield plugin and went through the same steps but nothing changed. There is some way, it seems to me, that Shield is no longer communicating with CrowdSec.

    Is there a way to debug the call to CrowdSec?

    Thread Starter dleigh

    (@dleigh)

    Here’s what my CrowdSec activity looks like: https://filerun.leighweb.com/wl/?id=GW9GhWFzwL5ie52yCNXhBkLEqnTGJLEs

    Anonymous User

    (@anonymized-6417141)

    I have the same problem to. But it was working after saving the the code a couple of times and wait for it to connect to crowdsec.

Viewing 7 replies - 1 through 7 (of 7 total)
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