Cross Site Add-On isn’t tracking visits or commissions

  • Resolved peacefulmedia

    (@peacefulmedia)


    6 months, 1 week ago

    Based on this documentation: https://slicewp.com/products/cross-site-tracking/

    We’ve ensured that:

    1. Cross Site add-on plugin is added to the Marketing site
    2. Settings in Cross Site have the Woo/Shop site domain & query slug
    3. Using query-based referral slug, no custom slugs

    We see the ?ref=1 being added to the marketing site’s landing page add-to-cart links [ https://soniachoquette.net/ask-guides-homepage/?ref=1 ].

    Yet, test transactions via the Marketing site are failing to register visits or commissions.

    I’ve verified that direct visits to the Shop site with the ?ref=1 effectively trigger commissions. Affiliate coupon add-on also verified to work. But not this Cross-Site add-on, which is the main feature we needed out of the Pro upgrade. :/

    Is it that I need the SliceWP core plugin installed on the Marketing site as well as the Cross-Site Add-On plugin? If so, this isn’t documented in the article referenced above.

    Anything else I could be missing? Thx in advance for your customer support!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author iova.mihai

    (@iovamihai)

    Hey @peacefulmedia,

    Thank you for reaching out! Considering this is issue is related to our Pro offering, please open a support ticket on our website, here:?https://slicewp.com/contact/

    This forum is dedicated only to the core free plugin, which is hosted here on the WordPress plugins repository.

    Once you open a support ticket via our website, we will get back to you as quickly as possible.

    Thank you and best wishes,

    Mihai

Viewing 1 replies (of 1 total)
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