Cross-sells products doesn’t show in cart with Neve

Hi @alyab,

Thank you for reaching out.

Are you using a different plugin for the cross-sell feature or you’re using the one that came with the WooCommerce plugin??

Kindly provide a link to your site where this issue can be seen.
Let us know can further check.

hi @purplecodes

Sorry for the late reply, was away.

I’m not using any other plugin for cross-sell feature. Just Woocommerce.

Link to the real website: https://ibb.co/NmtjqPb (Sorry, not comfortable with direct pasting the link here)

I’ve tested it on my staging website with the latest theme update v.3.1.4

Both staging site and real site doesn’t show cross-sell.

Let me know if u need further checking on my staging site.

Thanks.

Hi @alyab!

We are not able to replicate this issue on our test instances. On our end, the cross-sell products are properly displayed – screenshot. Therefore, the issue may occur on your end due to a plugin conflict, so please install the Health Check & Troubleshooting plugin, enable the troubleshooting mode which will deactivate all plugins and check if the issue persists. If the problem doesn’t occur anymore, it means it was indeed caused by a plugin conflict and you should reactivate the plugins one by one, until you find the culprit. Then, replace that plugin with an alternative one.

I hope this helps!

Have a nice day!