Cross-Domain Tracking Not Working

  • Hello,

    1. I’m using plugin version 5.3.9
    2. I’ve got cross-domain tracking turned on and I have confirmed that the cross domain is entered correctly tracking code/advanced settings page (synxis.com)

    3. When I complete the reservation form (middle of the page) and click on “check rates,” be.synxis.com (a subdomain of synxis.com) opens in a new browser tab but the URL is not decorated with the GA cookie identifier (example: &_ga=2.146270516.1288110898.1573225544-1237297763.1556214672)

    What’s going on?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author chriscct7

    (@chriscct7)

    Cross domain tracking is for tracking across different parent domain names. Ie examples.com and exampleb.com. You should not be using it for a examplea.com and sub.examplea.com situation.

    -Chris

    Thread Starter davidsculbertson

    (@davidsculbertson)

    Chris,

    coralreefbarbados.com and synxis.com are clearly separate domains.

    Thread Starter davidsculbertson

    (@davidsculbertson)

    Went a little deeper on this. The “check rates” form does not show a link to synxis.com in the HTML code so I suspect that since GADWP doesn’t “see” the domain, it doesn’t fire cross-domain tracking.

Viewing 3 replies - 1 through 3 (of 3 total)
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