Cropping no longer working / possible explanation

  • Resolved zonebattler

    (@zonebattler)


    1 month ago

    Hi Volkmar,

    I also have the problem that cropping is currently no longer possible (even with the newest plugin version 1.9.3): upon clicking on “Artikelbild zuschneiden” in the Mediathek, a white screen opens and nothing happens. Cropping is still possible, however, when I call for it from the file upload screen immediately after uploading a single image file.

    A possible reason for this might be that I had asked my webhoster some days agon for a server migration, thus updating all of my WordPress databases from MariaDB v10.5 to v10.11.8-MariaDB-0ubuntu0.24.04.1-log. I did so because my Nextcloud asked for newer database version after I updated it to Nextcloud Hub 9 (30.0.1).

    So it seems that my problems with the crop thumbnails pluign started after I had the databases updated and my WordPress installations migrated. I can’t judge, however, if this is just a funny coincidence with no connection at all to the plugin functionality…

    P.S. I might add that I don’t use the Gutenberg editor, disabling it with the “Disable Gutenberg” plugin in all of my WordPress installations…

    Thank you for your support!

    Cheers,
    Ralph

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Volkmar Kantor

    (@volkmar-kantor)

    Please test if version 1.8.0 is working. You may download this version from the github releases: https://github.com/vollyimnetz/crop-thumbnails/releases

    If version 1.8.0 is not working, than you have another problem.

    I would assume there is some cross-origin-access problem. You may check in the developer console of your browser if there is an cross-origin-access message in the Javascript-Console-Log.

    Thread Starter zonebattler

    (@zonebattler)

    Thank you for replying quickly, I really appreciate it.

    I rolled back to v1.8.0 in five affected WordPress installations. Et voila, “crop thumbnails” is working again perfectly in all instances!

    Thank you for providing this temporary solution, I’m sure that you’ll find and fix the issue somewhen soon… ??

    Yours,
    Ralph

    Thread Starter zonebattler

    (@zonebattler)

    Updating to 1.9.4 solved the issue for me. Thanks a lot! ??

Viewing 3 replies - 1 through 3 (of 3 total)
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