Crop Position has no effect

  • Resolved jamminjames

    (@jamminjames)


    7 months, 3 weeks ago

    I’m trying to adjust the Crop Position (Image Slide/Crop tab), but it doesn’t change, no matter what position I pick (“Top Center”, “Bottom Center”, etc). I’m using the “Highway” theme. How can this be fixed? Thanks!

    • This topic was modified 7 months, 3 weeks ago by jamminjames.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Steve Burge

    (@stevejburge)

    Hi @jamminjames. Thanks for using MetaSlider.

    Can you confirm you’re using the “Smart Crop” option? https://www.metaslider.com/docs/image-crop-options/

    Thread Starter jamminjames

    (@jamminjames)

    Yes, using Smart Crop.

    Plugin Author Steve Burge

    (@stevejburge)

    Hi @jamminjames. Thanks for using MetaSlider.

    We’re not able to see this in our testing. Could you troubleshoot this on your side, please?

    • Does the problem still happen if you change the theme?
    • Does it help to disable or clear any cache plugins on the site?
    • Does it the problem still happen on another slideshow?
    Thread Starter jamminjames

    (@jamminjames)

    Yes, it still happens if I change the website theme and/or the slideshow theme. This is a new site, we don’t have any caching plugin configured. I cleared the browser cache several times. I did create a new slideshow, same thing. Here is a link to an image of a slide we tried. It is an image of a bust statue. The image shows the slide showing the bottom of the image, even though it is set to be “Top center”. No matter what setting I use (top left, etc), it stays on the bottom of the image.

    Plugin Author Steve Burge

    (@stevejburge)

    Hi @jamminjames. Thanks for reporting this. It looks like a bug in this Crop feature that shows with some themes. We plan to release an update this week that fixes this issue.

    Thread Starter jamminjames

    (@jamminjames)

    Good to hear, thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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