Crop doesn’t get saved

  • kevinbrands

    (@kevinbrands)


    3 years ago

    We have an image size called ‘thumbnail-large’. When I use the cropping tool and save the crop, I don’t see my crop on the backend and the frontend.

    I don’t see any errors in the console, so I don’t know exactly what’s going on.

    What could be going wrong?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter kevinbrands

    (@kevinbrands)

    Hello,

    We are still experiencing this issue.

    Can anybody help us out?

    Thanks in advance!
    -Kevin

    Plugin Author Volkmar Kantor

    (@volkmar-kantor)

    @kevinbrands ,
    sorry for letting you wait.

    Have you tried to do the Quick-Test from the settings page? Go to Settings > Crop-Thumbnails, then scroll down to “Plugin Test” and click on “Do plugin quick-test”.

    There should multiple messages. The last one should call “Tests complete”.
    Can you paste the result?

    Thread Starter kevinbrands

    (@kevinbrands)

    Hi @volkmar-kantor ,

    I ran the quick test. The results were:

    INFO Crop-Thumbnails 1.4.0
INFO PHP 7.4.16
INFO PHP memory limit 256M
INFO WP_Image_Editor_Imagick (choosed WordPress imageeditor class for jpg)
SUCCESS Temporary directory exists
SUCCESS Copy testfile to temporary directory
SUCCESS Testfile was successfully added to media-library. (ID:55811)
SUCCESS Cropping the file
SUCCESS Cropped image dimensions are correct.
SUCCESS Test-attachement successfull deleted (ID:55811)
SUCCESS Remove testfile from temporary directory
INFO Tests complete

    So the test looks okay..

    Any idea what might be going on?

    Plugin Author Volkmar Kantor

    (@volkmar-kantor)

    Please excuse me for not keeping up with the ticket. I am very busy at work at the moment.

    The test result looks good. So the server seems to be executing the images correctly. So there must be something else interfering with the plugin.

    I would recommend testing next:

    • Test by switching off all other plug-ins. Does the error still exist? Which plugin does reactivating cause the error?
    • Test a standard theme – does the error persist?
Viewing 4 replies - 1 through 4 (of 4 total)
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