Critical Plugin-Error on products with +4 Variations

  • We have had a problem with the plugin for a few weeks now. First of all: We have done all the troubleshooting. All plugins deactivated, debug mode, updates.

    We noticed the following: We have products with 4 product variations. Products with fewer variations are not affected. The products with 4 variations have the error that the variations are no longer editable. It is only displayed that there are 4 variations, but they are not listed individually via the dropdown to move them or edit the details.
    If the plugin is deactivated, the variations can be edited and are displayed. According to WooCommerce support, this is also due to your plugin. Is the error known?

    It is important to note again that this only happens if 4 or more variations are created in the product.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Janilyn T

    (@janilyn409)

    Hi @tomwenk ,

    Please confirm which version are you using on your site. The latest version of this plugin is 3.7.1. Please make sure you update the database and clear the caches after updating plugins on your site.

    I checked our plugin on the test site with a variable product that has 12 variations https://prnt.sc/mj0VxvqU0sRV and I can still edit the variations properly: https://prnt.sc/Eh7f7DrIspC2.

    Maybe there’s something on your side that is interfering with our plugin. If possible, can you kindly make a screen recording video for us to retrieve the issue on our test site? May I have the statements from the WooCommerce staff that checks the issue for your site and pointed to our plugin so that I can get some hints about this?

    Best regards.

    Hi @janilyn409 , @tomwenk, have you managed to resolve the issue?
    We have got the same problem: in case the product has got only 1 variation, it is added to the cart. In case a product have got 4 – the options selector appear but you can never select any variation.

    Is it fixed in the latest plugin version?

    Plugin Support Janilyn T

    (@janilyn409)

    Hi @tattest ,

    For your information, we tested the latest version of this plugin, version 3.5.6, it’s working properly for variable products with more than 4 variations inside. Please make sure you have the latest version of WooCommerce, WordPress and our plugin on your site.

    You can also check on your own on our live demo here: https://demo.wpclever.net/woovr/product/hoodie-grid/. There are 4 variations and it can work properly.

    In order to check, you can deactivate all plugins except WooCommerce and our plugin on your site. Then, reactivate others one by one to find which is conflicting with our plugin on your site. We install a pure version of only WooCommerce, WPCStore theme and WPC plugins on both test site and live demo. I can confirm that our plugin is working properly. Maybe there is an external plugin interfering with ours on your site.

    If possible, you can also provide us with a link of your published variable products with error, we will help you check it out.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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