[CRITICAL] JPY Stripe Connect Issue

  • Resolved fuchan3000

    (@fuchan3000)


    1 year, 10 months ago

    Hi,

    Price data of JPY with the products set in HivePress (ListingHive) with WooCommerce are sent to Stripe Connect as the wrong prices, hundredfold price of original one, and all the processing fail on Stripe. As a result, I cannot pay any JPY revenue to the Stripe Express accounts of all the vendors via Stripe Connect.

    Although I’ve raised the bug report in the HivePress Community thread, they haven’t given any feedback to me so far. This is the much critical issue in Japan, and I want you to fix this issue ASAP.

    Stripe defines how to implement for the zero-decimal currencies, including JPY, as follows.

    https://stripe.com/docs/currencies#zero-decimal

    This is saying “For currencies with no decimal places, specify the amount as a whole number without multiplying by 100.?For example, to charge 500 yen,?specify?amounta value of?500.”, and I don’t think that the HivePress or the HivePress Marketplace plugin implements this appropriately for JPY when the price request is sent to Stripe.

    Could you check this issue on your side URGENTLY?

    The following thread is what I’ve raised in the HivePress Community, for your reference. I hope that I can get speedy feedback from you.

    https://community.hivepress.io/t/critical-bug-jpy-price-data-is-sent-to-stripe-connect-as-hundredfold-price/5514

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter fuchan3000

    (@fuchan3000)

    Additional note:
    I get the following error message by email for not completing payout to a vender when a purchaser buys ￥15,000 product.

    “Payout for order #xxx [URL] couldn’t be processed for the following reason: Transfers using this transaction as a source must not exceed the source amount of ￥15,000.”

    • Product Price: ￥15,000
    • Tax: ￥1,364 (10%)
    • Commission Rate: ￥3,409 (￥13,636*25%)
    • Vender’s Revenue: ￥10,227 (￥13,636*75%)

    In reality, the request with the value ￥1,022,700 is sent to Stripe Connect, ad all the processing of the payouts have failed.

    Also, I’m using a series of HivePress plugins, WooCommerce, and WooCommerce Stripe Payment Gateway, and the issue I’ve been facing is payouts of destination payments to each vender’s Stripe Express account on Stripe Connect.

    Thanks,

    • This reply was modified 1 year, 10 months ago by fuchan3000.
    • This reply was modified 1 year, 10 months ago by fuchan3000.
    • This reply was modified 1 year, 10 months ago by fuchan3000.
    Thread Starter fuchan3000

    (@fuchan3000)

    Resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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