Critical errors, styling issues, and stuck in draft mode

  • UPDATE: The issue seems to have been related to the website server. After cloning the website to a different server, the critical error went away, which also took care of the styling problems. Their support team reached out within hours of me leaving this review, so given all that, and how much you can actually do with this free version of their plugin, and think they deserve 5 stars!

    We are using the free (Lite) version of this plugin. We just wanted to create one simple campaign using PayPal, but every time we finished building a campaign and previewed it, the styling looked weird and at the bottom of the campaign there was a “There has been a critical error on this website” alert.

    I tried to embed it on an existing page of ours, and then that entire page became inaccessible due to a critical error, and the only way to access that page, even in admin mode, was to disable the Charitable plugin and then delete the embed block.

    I tried using the shortcode, but no matter how we published or re-published the campaign, whether in standard or legacy mode, all that showed up on the website was a simple, bordered box with the text, “This campaign is currently in draft mode.”

    Finally, in the WordPress description of the plugin, in the opening paragraph, it says, “Add a simple donate button…” What they fail to mention is that it is easy to “add a simple donate button” to a campaign, but there is no simple way to add just a donate button to a page or post. You can try to embed a campaign into a page or do so with a shortcode, but you can’t simply add a Donate button to any page.

    • This topic was modified 1 month, 2 weeks ago by pablopaul. Reason: Issue was with server and not with plugin
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  • Plugin Author WPCharitable

    (@wpcharitable)

    @pablopaul Since we haven’t gotten any reports of this issue we would be more than happy to determine why that “critical error” message would be appearing – if it’s Charitable or a conflict with the theme or another plugin… (since the error would stop all rendering of the page making the style “weird”, resolving this would probably resolve this as well)… The error could be a clue to other difficulties. I would suggest turning on WordPress debugging and you’ll get a more detailed error message that you can share, or you can send us access information privately and our team would be more than happy to take a look for you.

    Again, we would love to determine what the issue was. We can also assist you in adding a button or a link as well. Thanks!

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